You can use Cainiao tracking system instead of Aftership - it is available in the plugin.
Problem with Order Tracking Services (Cannot Track Aliexpress Items)
- Thread starter Wei Jian
- Start date
Andrew Edwards
New Member
Thank you Yaros.
What would you suggest for showing external ecommerce customers, in terms of a website URL, for allowing them to put their tracking numbers in to see the progress and not see the items were coming from Aliexpress / China?
What would you suggest for showing external ecommerce customers, in terms of a website URL, for allowing them to put their tracking numbers in to see the progress and not see the items were coming from Aliexpress / China?
Andrew Edwards
New Member
You are referring to this website? https://global.cainiao.com/
That website does have China everywhere on it and shows Aliexpress at the bottom.
That website does have China everywhere on it and shows Aliexpress at the bottom.
Andrew Edwards
New Member
I also see this which naturally has China letters in the logo
https://www.trackingmore.com/global-tracking.html
https://www.trackingmore.com/global-tracking.html
What do you mean? Here is an example of a tracking https://global.cainiao.com/detail.htm?mailNoList=LL143169050CN&spm=a3708.7860688.0.d01
Do you mean some Chinese symbols? So what if your product is coming from China?
Do you mean some Chinese symbols? So what if your product is coming from China?
Andrew Edwards
New Member
Well I see a problem with showing Aliexpress at the bottom of the tracking URL when you are dropshipping and you don`t want the customers buying direct / seeing where the products are bought from.
https://global.cainiao.com/detail.htm?mailNoList=LL143169050CN&spm=a3708.7860688.0.d01
https://drive.google.com/file/d/1E9ltgqVDSk4SV0RpHhTe9t27Kq4NGQG8/view?usp=sharing
https://global.cainiao.com/detail.htm?mailNoList=LL143169050CN&spm=a3708.7860688.0.d01
https://drive.google.com/file/d/1E9ltgqVDSk4SV0RpHhTe9t27Kq4NGQG8/view?usp=sharing
Andrew Edwards
New Member
We are using Cainiao and don't have complaints from our clients about these links in the footer.
Mar
Moderator
I use 17Track and integrated in the site. You cannot avoid showing the origin of the package but at least there is no AliExpress link.
Andrew Edwards
New Member
Thanks Mar. Reading the forum its suggested that 17Track is not that reliable for Aliexpress standard shipping tracking.Is that your experience?
Mar
Moderator
I don't have a problem with 17Track. Also, I can always compare the information with other tracking sites if I am not satisfied. We are talking about tracking information only, not a company that ship the orders. And I tell you, I don't send tracking numbers in my email notifications. Not one of my buyers ask for it much less tracking with 17Track that is in front of them every time they visit the site.
Andrew Edwards
New Member
Dear 17TRACK user:
Hello, thank you for your reply.
Well received your information.
If that is the case, we are sorry that we do not have the function that you mentioned, as our tracking frame will show the carrier of the originating country as well as the destination country.
We are sorry for any trouble caused.
Thank you, 17TRACK.
Mar,Thanks for the feedback.
This is what 17Track sent me anyway when I asked could it show Aliexpress as the delivery company if we added the URL to the website, as we did not want the user to see Aliexpress. Maybe they misunderstood what I asked as you mention its not an issue.
Hello, thank you for your reply.
Well received your information.
If that is the case, we are sorry that we do not have the function that you mentioned, as our tracking frame will show the carrier of the originating country as well as the destination country.
We are sorry for any trouble caused.
Thank you, 17TRACK.
Mar,Thanks for the feedback.
This is what 17Track sent me anyway when I asked could it show Aliexpress as the delivery company if we added the URL to the website, as we did not want the user to see Aliexpress. Maybe they misunderstood what I asked as you mention its not an issue.
Mar
Moderator
Surely, they misunderstood you. I have been using 17Track for a long time, I never saw a tracking information that mention AliExpress in the entries. Not only 17Track but all tracking sites I saw and I don't see a reason to include it.
17Track and Aftership do not support AliExpress Standard Shipping anymore. Actually they support it, but it does not work automatically as it was before. If a user clicks the tracking ID connected to the AliExpress Standard Shipping using 17 Track or Aftership services he will not be redirected to the tracking. He will be asked to select a courier service.