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Yes, that's my question. In this case, now that it is CNY, the order will take time to ne processed and shipped. So how do we send an email with the support email address to inform that there will be a delay?

When you change and order status to "PROCESSED", does the buyer can an email stating so?

Okay.. so here's the story. I have watched hours of youtube videos and read a lot on dropshipping and FB ads. I have yet to generate a good amount of sales per day. Ideally, I am aiming for $300 per day. This is a niche store and its been a year. Only a sale every 2 months. FB ads stats CTR...

How do I remove just the logo without affecting the background color?

i dont see any options to add this ? is there an update to the plugin or? the interface is diff as compared to the one in the knowledge base. thanks

How do i set the configurations to offer a bundle package promo eg Buy 2 Get 1 Free Offer

how do i pm you?

Yes, it has already been updated. but upon updating, i can no longer import reviews. Can you please assist? thanks

Just updated the plugin and now the importing of reviews doesnt work. Upon clicking "IMPORT", the aeroplane sign is just constantly moving and doesn't stop. The product reviews are not imported. What can I do to get the importing to work? Thanks

Selling a product that is "FREE + SHIPPING". The shipping is charged per product. Eg 1 product is $9.95, 2 product is $9.95 x 2 etc...How do I do that in Alidropship? Is there a setting I configure? thanks

There is a field that says "send a copy" for us to fill in our email address which I did. I clicked "saved changes". So this is still not working yet? is it safe to say that the customer did receive a notification?

i've got everything sorted and tested the email notification.. it works upon clicking the test button but when i changed the order status for one order, i am not sure if the customer received the notification. I didnt get a copy in my email. So is it working?

thank you

I use Mailchimp. There's no option for Mailchimp?

Hello, I just did a test to see if I would receive an email notification of the product's status when the button "SHIPPED" has been clicked. It says in the knowledge forum that the customer will receive an email notification with the tracking number. How does this work? Please assist on this...

I clicked automatic and it directs me to the page to fill in payment details. The customer is located in the United States and her address is there but when i enter the payment details (which is my own card details), the billing info cannot be changed(billing info is the customers shipping...

Theres a message popping up saying my page is in Russian. I have already selecting English in the "GENERAL" settings. So why is this happening and how do I fix this? My site is only in English. Could this be because of the russian reviews?

Yes the General Settings in AliDropShip Panel set to English Language. When i click translate to my language it is all in Russian. There are english reviews but its only importing russian or its translating to Russian. Just checked again after the update it is still the same. Any idea why this...

I have tried manually configuring the this at the bottom of the page under "General" and saved changes. When preview, it shows the price that was set at the price setting page in the Alidropship plugin. How do i do this manually? I would like to have a product that is free where the customer...

How do i import only English reviews? I have tried "translate reviews into my language" and "import reviews from my country only". It looks like mostly russian reviews? Appreciate some help. Thank you!