Order Status

[kelly]

When you change and order status to "PROCESSED", does the buyer can an email stating so?

 

[Victoria Kudryashova]

When you change and order status to "PROCESSED", does the buyer can an email stating so?

Hello, could you please clarify your request?

 

[justicel]

If I am reading it correctly .... when you change the order status to PROCESSED
Will the customer get an email update that the order is now being PROCESSED ?

 

[Victoria Kudryashova]

If I am reading it correctly .... when you change the order status to PROCESSED
Will the customer get an email update that the order is now being PROCESSED ?

When you change and order status to "PROCESSED", does the buyer can an email stating so?

No

 

[justicel]

So anytime we change the status does the customer ever get an email ? This is a bit of a worry. The customer doesnt get updated that the order status has changed. Do they get an email when the order is being shipped ?

 

[Victoria Kudryashova]

So anytime we change the status does the customer ever get an email ? This is a bit of a worry. The customer doesnt get updated that the order status has changed. Do they get an email when the order is being shipped ?

Your customer receives 2 emails : when he made a purchase and when the order is Shipped.

 

[justicel]

Ok I think thats fine. Too many emails is not good sometimes. Thanks Victoria

 

[kelly]

Yes, that's my question. In this case, now that it is CNY, the order will take time to ne processed and shipped. So how do we send an email with the support email address to inform that there will be a delay?

 

[justicel]

When these things happen I send an email from the store's email address as sender. And with my logo and signature. Make sure the sender is the store's email address. I use Outlook 2016 to do this.