Problem with Contact form

#1
Hello to all,
My name is Bekir, and I'm new here on forum ...
A few days ago I bought this plugin, and at this moment, I am working on my site ...
For now, everithing is OK, except contact form ...
I have made mailgun accont, and customized all parameters, but my contact form doesn´t work ...
I can send email from one to another mail, but when someone tries with a contact form it is imposible ...
 
#6
May i know how do you rectify the problem? I faced the same issue.
Is it possible without third party mailing service such as Mailgun?
Hello, Tan...
Have you fix problem?
If you are not I will try to help you...

First check can you find solution here:
https://alidropship.com/codex/email-notifications-setup/

If that is everithing OK, and you have already create account on one of these mail services..
Check your settings: AliDropship->Settings->Notifications
In attach is picture, and you can see how to menage settings... :)
 

Attachments

#7
Hi Berkir,

Thanks for replying.
I am using SMTP instead of other mailing service. I did receive notification when I test by filling in the Contact Us form.
I am assuming that I should receive mail from the user (person who fill in the Contact Us form) in my website email (example: support@mydomain.com), and I can directly reply to them. I noticed that notification email is sent out by my own website email to my another email I set, instead of sending by the user.
Is this the normal way on how it works?
 

Victoria Kudryashova

Administrator
Staff member
#9
Hi Berkir,

Thanks for replying.
I am using SMTP instead of other mailing service. I did receive notification when I test by filling in the Contact Us form.
I am assuming that I should receive mail from the user (person who fill in the Contact Us form) in my website email (example: support@mydomain.com), and I can directly reply to them. I noticed that notification email is sent out by my own website email to my another email I set, instead of sending by the user.
Is this the normal way on how it works?
Yes, this is how it works
 
#12
Hello, you can reply via your website email if you created it, to the customer's email. Also you can change settings in AliDropship -> Settings -> Notifications -> Contact us.

View attachment 2546
Thanks for the reply. But I still don't know where to find my website mailbox to reply.

Oh I meddled around and went into my cpanel, found my webmail :)
 
Last edited:
Top