can't import can't edit

[flashwolf]

aliexpress has change his design and on chrome, the extension doesnt work anymore...
i cant edit my future product and if i import i import nothing
what is the solution ?
thx

 

[kdb]

aliexpress has change his design and on chrome, the extension doesnt work anymore...
i cant edit my future product and if i import i import nothing
what is the solution ?
thx

I have raised this many times and AliExpress design change affects the products update.
@Volodya Alexanyan @Georgy doing their best to solve it ASAP.

 

[Georgy]

aliexpress has change his design and on chrome, the extension doesnt work anymore...
i cant edit my future product and if i import i import nothing
what is the solution ?
thx

Hi, thank you for reaching out. Aliexpress is always updating tons of different layout and everytime we do updates from our side, that is why we always releasing new versions of chrome extension. Please, contact our support team to specify yours exect case

 

[kdb]

This is happening to not only woo version as well as the original plugin have similar issues.
@Georgy I know Mr. Georgy AliEx changes the design a lot nowadays; however, if the product update failed our potential customers will be disappointed and might not come back. we trust your teams hope they will fix it asap.

 

[Georgy]

This is happening to not only woo version as well as the original plugin have similar issues.
@Georgy I know Mr. Georgy AliEx changes the design a lot nowadays; however, if the product update failed our potential customers will be disappointed and might not come back. we trust your teams hope they will fix it asap.

It is not about original or woo version of the plugin. AliDropship Chrome Extension responsible for products update. That issue is not reproducing for all products. . PLease, send your specific case to our support team

 

[kdb]

It is not about original or woo version of the plugin. AliDropship Chrome Extension responsible for products update. That issue is not reproducing for all products. . PLease, send your specific case to our support team

Well @Georgy,

Our concern is to get product updates either via Chrome extension or from alidroship plugin.

once your team releases the update we will report its performance.

Regards,

kdb

 

[Georgy]

Well @Georgy,

Our concern is to get product updates either via Chrome extension or from alidroship plugin.

once your team releases the update we will report its performance.

Regards,

kdb

What is your porducts domain zone? .com .us .es or other? For example - aliexpress.com is working fine now, i can update products w/o any problems

 

[gentlemenscompany]

What is your porducts domain zone? .com .us .es or other? For example - aliexpress.com is working fine now, i can update products w/o any problems

It seems to be an issue with .us ... If i change the shipping to other countries, the domain zone changes and then there aren't any issues.

 

[Georgy]

It seems to be an issue with .us ... If i change the shipping to other countries, the domain zone changes and then there aren't any issues.

yes, aliexpress is working with .us layouts and some users can face issues with .us

 

[kdb]

yes, aliexpress is working with .us layouts and some users can face issues with .us

@Georgy any update on product updates that are not working?

 

[gentlemenscompany]

So after working with the support team for a few days, I was able to figure out that the issue I was having was that the 'Suspicious Activity' popup that AliExpress uses was activating IN THE BACKGROUND. I wasn't seeing it ON the screen, but if I opened a new page and slide the slider to the right to prove I was human, the sync would go through. For some reason that popup is blocking things in the background without showing up on the screen.

I found that keeping my cookies and cache clear helped keep that popup from appearing so often... but yeah, if it stops connecting to your site you might want to open a new page and see if that popup comes right up. After unlocking it you should be able to retry your import and it should go through.

 

[kdb]

So after working with the support team for a few days, I was able to figure out that the issue I was having was that the 'Suspicious Activity' popup that AliExpress uses was activating IN THE BACKGROUND. I wasn't seeing it ON the screen, but if I opened a new page and slide the slider to the right to prove I was human, the sync would go through. For some reason that popup is blocking things in the background without showing up on the screen.

I found that keeping my cookies and cache clear helped keep that popup from appearing so often... but yeah, if it stops connecting to your site you might want to open a new page and see if that popup comes right up. After unlocking it you should be able to retry your import and it should go through.

Dear @gentlemenscompany

if you follow my previous posts a similar thing is helping only by checking the quantity of the product, it makes them zero or removed; however, you can not update the quantity. I tried resetting the product or adding a new product doesn't work at all.

The ads team @Yaros @Georgy @Nadezhda might be facing a hard time finding the right solution.

We all are facing the same issue. The products update for .com is not working properly, .us doesn't work at all.

kdb

 

[Georgy]

Dear @gentlemenscompany

if you follow my previous posts a similar thing is helping only by checking the quantity of the product, it makes them zero or removed; however, you can not update the quantity. I tried resetting the product or adding a new product doesn't work at all.

The ads team @Yaros @Georgy @Nadezhda might be facing a hard time finding the right solution.

We all are facing the same issue. The products update for .com is not working properly, .us doesn't work at all.

kdb

Hi, could you please provide products with .com and .us domain zones which are not working for you?

 

[tagusy]

We all are facing the same issue

 

[Georgy]

We all are facing the same issue

Unfortunately, not all face that issue. In case that issue was reproducible for all clients, it will be easier to fix it. For example, i don't have an issue with .com, only with some .us products

That is why we are asking to report all of the cases to our support, to check them all in case of import issue

 

[oran147]

Hi, how to solve the issue? My Aliexpress look different now and I cannot import anything. I also changed it to .com but still the same issue. The new vwrsion of Aliexpress is making it stuck.

 

[Robmar G]

aliexpress has change his design and on chrome, the extension doesnt work anymore...
i cant edit my future product and if i import i import nothing
what is the solution ?
thx

Yes, same problem here, new design on aliexpress template, can't import. can't restore.

 

[oran147]

Yes, same problem here, new design on aliexpress template, can't import. can't restore.

Same issue here....... Why Alidropship has no update to deal with the new version?

 

[oran147]

Unfortunately, not all face that issue. In case that issue was reproducible for all clients, it will be easier to fix it. For example, i don't have an issue with .com, only with some .us products

That is why we are asking to report all of the cases to our support, to check them all in case of import issue

Any solution or update for the extension???

 

[kdb]

Unfortunately, not all face that issue. In case that issue was reproducible for all clients, it will be easier to fix it. For example, i don't have an issue with .com, only with some .us products

That is why we are asking to report all of the cases to our support, to check them all in case of import issue

@Georgy @Yaros @Nadezhda

Unfortunately, the problem exists, I have been reporting this issue for a long time.

number of people reporting the same, please take it seriously.

regards,
kdb