After switching on the template , I did add to cart
After switching on the template , I did add to cart
Direct Webstore
Well-Known Member
It's been a while since I used the Original plugin but I do remember there was always a delay in emails being sent. You've probably received it by now, right?
ibrendan
Member
Think I just noticed a bug here, although maybe this is the way it's supposed to work:
1. Customer enters email and abandons cart - email #1 is sent (which is correct)
2. If customer does not return to store, email #1, #2, #3 sent in order, on time - also good.
3. If customer recovers cart and then abandons again - email #1 sent again (not correct).
Is there a setting I'm missing, or is this the way it's intended to work?
1. Customer enters email and abandons cart - email #1 is sent (which is correct)
2. If customer does not return to store, email #1, #2, #3 sent in order, on time - also good.
3. If customer recovers cart and then abandons again - email #1 sent again (not correct).
Is there a setting I'm missing, or is this the way it's intended to work?
Direct Webstore
Well-Known Member
"Recover" would mean they finished the transaction and paid ... I presume.
So no ... it shouldn't send another email after that.
But if they just "Visited" the cart again and abandoned again (like you said) and it sent email #1 again ... not sure. It's like the cart is nagging them, which is not good. So not sure if it's supposed to do that, but I wouldn't design it that way.
Curious to see the answer from Alipdropship.
vmustwatch
New Member
This abandoned cart never worked for me. even the customer care guys were not able to help me. All the settings are correct but emails are not going through. please help me
Direct Webstore
Well-Known Member
Who are they? Alidropship support? Or your webhost support? If your webhost support, forget them. They're clueless.
How long have you waited for the emails? More details needed.
Read the posts above.
Don James
Active Member
I still the same issue and received many abandoned cart
Direct Webstore
Well-Known Member
And you're still not giving any details. Sorry, I'm not a mind reader. Can't help you. 
Write to support@alidropship.com and give them your ..
WP-Admin URL
Username
Password
Write to support@alidropship.com and give them your ..
WP-Admin URL
Username
Password
Don James
Active Member
What should be done if have abandoned cartAnd you're still not giving any details. Sorry, I'm not a mind reader. Can't help you.
Write to support@alidropship.com and give them your ..
WP-Admin URL
Username
Password
Mar
Moderator
I am using Abandoned Cart Lite for WooCommerce, emails are always sent to visitors that abandoned carts.
Mar
Moderator
Sorry, I just realized the issue is abandoned cart in the original plugin. Of course Abandoned Cart Lite for WooCommerce will only work with woocommerce, hence the name.
vmustwatch
New Member
And you're still not giving any details. Sorry, I'm not a mind reader. Can't help you.
Write to support@alidropship.com and give them your ..
WP-Admin URL
Username
Password
yes i have given all, they told that their developer will contact me, it has been almost 3 weeks. no reply
i use alidropship, all other emails such as Thanks email after the purchase work. even the test emails in abandoned cart works but it never sends email to customers.
Direct Webstore
Well-Known Member
I give up.
Direct Webstore
Well-Known Member
Have you checked your Junk/Spam folders for the abandoned cart emails? (As mentioned earlier)
Don James
Active Member
Most of time no email address to send
Direct Webstore
Well-Known Member
Sorry, but that makes no sense. I'm talking about "Test" emails. It's the only way to know if the abandoned cart emails are working.
Direct Webstore
Well-Known Member
Hang on ... have you actually installed the (free) Alidropship Abandoned Cart plugin? ... https://alidropship.com/addons/abandoned-cart/