tracking is not appearing

[erhiem]

hi,
in my store i am facing problem with tracking. the tracking page is showing "This number can't be found at this moment" even when there is update in tracking in aliexpress. i have tried all 3 options for tracking service in backend. (17track, cainiao, possession)

 

[Georgy]

hi,
in my store i am facing problem with tracking. the tracking page is showing "This number can't be found at this moment" even when there is update in tracking in aliexpress. i have tried all 3 options for tracking service in backend. (17track, cainiao, possession)

Hi there! Thank you for reaching out. Please, provide all info with access details to our support team. They will check your case.

 

[erhiem]

Hi George,
please check you messages .