Problems with abandoned cars

[Nachochef]

Please someone to help me. My store is a cemetery of abandoned cars, and no customer leaves their email, so I can not track them.
Could it be that you have an error in the final stage of purchase?
I leave you a capture.
Can I provide you with a free coupon of some product for someone to try and tell me if it works?

 

[Christina]

Please someone to help me. My store is a cemetery of abandoned cars, and no customer leaves their email, so I can not track them.
Could it be that you have an error in the final stage of purchase?
I leave you a capture.
Can I provide you with a free coupon of some product for someone to try and tell me if it works?

Hello, dear client!

Do you use PayPal only as a payment gateway on your store? Have you already made a test purchase yourself?

 

[Nachochef]

Hello Cristina, how are you, thanks for answering.
If I have Paypal yayer add Payu for credit cards.
Just yesterday I made two purchases and they work well, so I do not understand why I have so many abandoned carts?
How can I make it so that if or if the clients leave their email?
I read something about a landing page, but I do not know how to implement it, where would I have to put it?

 

[Sunster]

Just call a tow truck to get rid of all the abandoned "cars"

How are you detecting these abandoned carts? I ask because they could be false positives also. Eg. Bots are a huge cause of this.
Abandoned carts are not necessarily actual humans so more investigation is usually needed once you've established that your checkout process is working correctly.

 

[Nachochef]

The payment process works correctly with Paypal and Páyu.
I did not know about the bots !!! I was happy about the traffic in my store
How should I have then? Do you have any ideas?
Sorry for my english, but I'm using a translator.
Also modify the ssl certificate since my site appeared as not secure.

 

[Christina]

Hello Cristina, how are you, thanks for answering.
If I have Paypal yayer add Payu for credit cards.
Just yesterday I made two purchases and they work well, so I do not understand why I have so many abandoned carts?

As for the abandoned carts, I can recommend you to perform an eCommerce website audit again - the first article I've mentioned in this thread.

How can I make it so that if or if the clients leave their email?

If your customer make a purchase via PayU, PayPal Standart, etc. on your checkout page they can't complete their order without specifying their emails.

 

[Nachochef]

And how is the subject of thebots you mentioned before?
How do I know if they are bots or real people?