payments not going through

[udom]

hello i recently switched to the alidropship plugin and right now stripe and paypal no longer work on my site transactions arent going through does anyone have a solution to this problem i have contacted the support team but they havent responded and i already have ads running

 

[daniel-97]

I think you can check with these basic setups first, and if it's because of the plugin (which I don't think so cus I receive payments as usual), then you can contact them
1. Check to see if you set up the payment the right way (see knowledge base)
2. Check to see if the Test Mode button is turned on
3. Did you make a test purchase by yourself? Because you should make sure it's the payment problem, not the customer's card or something.

 

[udom]

Yeah I already did the basic setup and I tried to make a purchase by myself it still didn’t go through
Thanks

 

[daniel-97]

In that case, you should wait until the support team get back to you