Dispute Aliexpress though Paypal

O

OppieOne

New Member
Hi all,

Has anyone ever had to file a dispute through paypal against Aliexpress? If so what was the outcome?

I have 4 orders in the dispute process for weeks. Seller is completely MIA, and since it was shipped via Aliexpress shipping, aliexpress stepped in and continued to give me the run around with please wait 10 more days. The latest update by them shows.

Due to the tracking information shows the package has been delivered, there is no valid evidence provided by you. We will release the full payment to the seller. Please track in the logistics offical website and Click 'Contact Us' to get the parcel specific location.

However tracking still shows in transit via Airline. Tracking has been stuck there for over a month. Since Aliexpress, is of no help my next step is to file a dispute through Paypal against them, what repercussions would this have against my Paypal account if any?

Thanks.
 
Mar

Mar

Moderator
OppieOne said:
Has anyone ever had to file a dispute through paypal against Aliexpress? If so what was the outcome?
Click to expand...
I have submitted many disputes in AliExpress but not through Paypal. I was refunded at least four times.
OppieOne said:
Due to the tracking information shows the package has been delivered, there is no valid evidence provided by you. We will release the full payment to the seller. Please track in the logistics offical website and Click 'Contact Us' to get the parcel specific location.

However tracking still shows in transit via Airline. Tracking has been stuck there for over a month.
Click to expand...
Are you the recipient of the order, or is the order in behalf of your dropshipping customer? Based on your statement, there are two conflicting tracking information, one is the package has been delivered, the other show it is still in transit. If the order is for your dropshipping customer, did you get in touch with the customer and confirm if received or not?
OppieOne said:
Since Aliexpress, is of no help my next step is to file a dispute through Paypal against them, what repercussions would this have against my Paypal account if any?
Click to expand...
Filing a dispute through Paypal has no repercussion against your Paypal account. By the way, did you pay your order in AliExpress with Paypal?, because usually AliExpress don't accept Paypal payment.
 
Rahm

Rahm

Member
OppieOne said:
Hi all,

Has anyone ever had to file a dispute through paypal against Aliexpress? If so what was the outcome?

I have 4 orders in the dispute process for weeks. Seller is completely MIA, and since it was shipped via Aliexpress shipping, aliexpress stepped in and continued to give me the run around with please wait 10 more days. The latest update by them shows.

Due to the tracking information shows the package has been delivered, there is no valid evidence provided by you. We will release the full payment to the seller. Please track in the logistics offical website and Click 'Contact Us' to get the parcel specific location.

However tracking still shows in transit via Airline. Tracking has been stuck there for over a month. Since Aliexpress, is of no help my next step is to file a dispute through Paypal against them, what repercussions would this have against my Paypal account if any?

Thanks.
Click to expand...

Yup rite. You need to contact the customer. My DS delivery also delayed 7 weeks ( normally 3-4 weeks). Sometime the customer need explaination.
 
Direct Webstore

Direct Webstore

Well-Known Member
How did you manage to pay for an order with Aliexpress with Paypal in the first place? They don't accept it. Or am I missing something?
 
Mar

Mar

Moderator
Direct Webstore said:
How did you manage to pay for an order with Aliexpress with Paypal in the first place? They don't accept it. Or am I missing something?
Click to expand...
It is just one of those post that don't make sense. Apparently the customer paid with Paypal, but how can you submit a dispute with PayPal against AliExpress? And if you tell the member to use common sense, this member will be mad at you. This forum should be cleansed with this kind of mentality. It is really annoying.
 
Rahm

Rahm

Member
Direct Webstore said:
How did you manage to pay for an order with Aliexpress with Paypal in the first place? They don't accept it. Or am I missing something?
Click to expand...

I you mean Aliexpress accepting Paypal, then the answer is yes. Correct me if i am wrong to decipher your message...
 

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Mar

Mar

Moderator
Rahm said:
I you mean Aliexpress accepting Paypal, then the answer is yes. Correct me if i am wrong to decipher your message...
Click to expand...
Rahm said:
I you mean Aliexpress accepting Paypal, then the answer is yes. Correct me if i am wrong to decipher your message...
Click to expand...
This is what I always see in AliExpress when fulfilling an order. It could be a number of factors including your location. The question is did the OP really did pay with PayPal?

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Mar

Mar

Moderator
Rahm said:
Unfortunately, Paypal choose or have their own reason not to include some of the countries...:confused:
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In this case, it is AliExpress who choose what payment method to accept, not Paypal. Even if Paypal is supported in a country if the merchant don't support it, you cannot use it.
 
Direct Webstore

Direct Webstore

Well-Known Member
Rahm said:
Unfortunately, Paypal choose or have their own reason not to include some of the countries
Click to expand...
Paypal actually DOES operate in China now. (for customers). But that's not the case here anyway. This is ...
Mar said:
In this case, it is AliExpress who choose what payment method to accept, not Paypal.
Click to expand...
Right. And I'm guessing one of the reasons is that they don't want to use a competitor to their "Alipay" service.
 
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