Can't Enter credit card number Stripe

[Max B]

Hi, on all of my stores my customers can't enter the credit card number.
Is this Stripe issue or the plugin update?

Thanks

 

[sozoalvin]

update stripe api.

 

[Max B]

Anyone else has a solution. Updating the API did not work :-(

 

[sozoalvin]

show us your web. we can help u take a look

 

[Igor]

Anyone else has a solution. Updating the API did not work :-(

Hello,

Have you added the Publishable Key in your AliDropship Settings --> Payments?
Please refer to this article:
https://alidropship.com/codex/3-attention-stripe-api-upgrade/

 

[Max B]

Yes

 

[Doit]

Hi,
For the web application to accept credit card payment, it needs to comply with PA-DSS (Payment Application Data Security Standard),
otherwise hefty fine can be imposed to the website owner. I am curios, does the custom store developed by alidropship and hosting server comply for this?

Thanks

 

[Igor]

Yes

Please PM or send to support@alidropship.com your WP admin access details. We'll investigate this asap.

 

[kevin2017]

I have the same issue. Customer sent me an email with this

Hi I am trying to order from your website but it won’t let me fill in the credit card details

 

[Igor]

I have the same issue. Customer sent me an email with this

Hi I am trying to order from your website but it won’t let me fill in the credit card details

Hello,

Have you checked this article:
https://alidropship.com/codex/3-attention-stripe-api-upgrade/ ?

 

[kevin2017]

Hello,

Have you checked this article:
https://alidropship.com/codex/3-attention-stripe-api-upgrade/ ?

I upgraded it. I'm waiting for new order by credit card to see if the issue remains.

 

[kevin2017]

Some customers can't check out via credit cart. And the credit card box looks like this on my mobile.

 

[kevin2017]

And iPhone 5

 

[kevin2017]

Here is quick fix:
@media screen and (max-width: 420px){
.stripe-gate{ width: 100%;}
}

 

[Igor]

Here is quick fix:
@media screen and (max-width: 420px){
.stripe-gate{ width: 100%;}
}

Could you please PM your WP admin access details. It shouldn't looks like this for the latest versions of the plugin and theme.

 

[kevin2017]

I

Could you please PM your WP admin access details. It shouldn't looks like this for the latest versions of the plugin and theme.

I'm sure i'm using the latest theme and plugin. Btw, i fixed it with CSS

 

[CIRget]

Hi there!

I have a problem with stripe too,
I have updated the API code, but I cannot input the card number at all.
I have lost the great amount of money on sales that did not happen because of this.
Please if you can, help me. Thank you

 

[Yaros]

Hi there!

I have a problem with stripe too,
I have updated the API code, but I cannot input the card number at all.
I have lost the great amount of money on sales that did not happen because of this.
Please if you can, help me. Thank you

what theme version are you using? Try to keep your theme updated.

 

[CIRget]

what theme version are you using? Try to keep your theme updated.

So I have contacted Alidropship support. I have got the answer that I need to have SSL Certificate installed on the website to use Stripe payment system. I do have one installed, if that is not good, can someone help me with this? I hope you understand how much money is lost on marketing and everything and this important part is not working.

 

[Shens]

Hello,

Have you added the Publishable Key in your AliDropship Settings --> Payments?
Please refer to this article:
https://alidropship.com/codex/3-attention-stripe-api-upgrade/

This helped. Thanks