The first screenshot is AliExpress window. Most likely, the product cannot be shipped to Mexico. What you see in your site is a bug. You ask help from support@alidropship.com.Hello Dimitry, I hope you are ok.
I have already purchased Alishipping and I found a situation which made me feel worried.
The addon is already configured and all my products have already imported the shipping methods from each supplier, but when I was doing tests and comparisons between my online store and aliexpress I found an error.
There are certain products in aliexpress that can not been sent to Mexico (for example), so, when I try to make the purchase, there is a message saying "Can not deliver to Mexico" , so, when I try to do the purchase of the same product in my online store, even when I have already imported the shipping methods from Alishipping, it allows me to add the products to the cart and in the checkout page it shows the "shipping cost to Mexico".
Example:
This product in aliexpress (https://www.aliexpress.com/item/33010531668.html ) when I try to purchase 20 pieces and send them to Mexico it says that "Can not deliver to Mexico" and when I try to purchase the same product and same quantity from my online store as a Mexican customer, it allows me to add them to the cart and in the checkout page it says: "Free Shipping and Shipping cost: $100.80 usd", so, my question is: How can we fix or synchronize aliexpress' restrictions to my store? I mean, if a Mexican customer wants to buy a product, my store should tell him the same than my supplier in aliexpress.
Could you please help me with this?
Thank you so much and I will be waiting for your response.
Kind regards,
Veronica
Hello Dimitry, I hope you are ok.
I have already purchased Alishipping and I found a situation which made me feel worried.
The addon is already configured and all my products have already imported the shipping methods from each supplier, but when I was doing tests and comparisons between my online store and aliexpress I found an error.
There are certain products in aliexpress that can not been sent to Mexico (for example), so, when I try to make the purchase, there is a message saying "Can not deliver to Mexico" , so, when I try to do the purchase of the same product in my online store, even when I have already imported the shipping methods from Alishipping, it allows me to add the products to the cart and in the checkout page it shows the "shipping cost to Mexico".
Example:
This product in aliexpress (https://www.aliexpress.com/item/33010531668.html ) when I try to purchase 20 pieces and send them to Mexico it says that "Can not deliver to Mexico" and when I try to purchase the same product and same quantity from my online store as a Mexican customer, it allows me to add them to the cart and in the checkout page it says: "Free Shipping and Shipping cost: $100.80 usd", so, my question is: How can we fix or synchronize aliexpress' restrictions to my store? I mean, if a Mexican customer wants to buy a product, my store should tell him the same than my supplier in aliexpress.
Could you please help me with this?
Thank you so much and I will be waiting for your response.
Kind regards,
Veronica
You have sent PM, how about other users having he same issue?Hello, I've sent you a PM, please, check.
If the good staff member responded in public, not in PM, you should not be asking for the solution now.I have the same situation! How can i fix it please?
If there would be any issue with AliShipping add-on indeed, I will also let know about it here in public. But when it is a particular case with a particular website and there is no issue with AliShipping add-on, there might be no need to inform everyone about it.If the good staff member responded in public, not in PM, you should not be asking for the solution now.
That is no reason to keep your response secret. Except if you discuss personal matters, your response should be in public for other members who have similar problem to see. Better send the PM but not posting "Hello, I've sent you a PM, please, check" It is annoying to see it from a staff member.If there would be any issue with AliShipping add-on indeed, I will also let know about it here in public. But when it is a particular case with a particular website and there is no issue with AliShipping add-on, there might be no need to inform everyone about it.
Hello! You can send me a PM with your WP-admin access details, so we can check what might be wrong.I have problems with alishipping using the original alidropship plugin. When I add 2 or more products, all shipping options are 0 but the shipping charge appears. Can someone from support help me?
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I am having the same issue except mine just says FREE for everything.
Could you, please, clarify your issue? Also, you can send me a PM with your WP-admin access details, so I can check what might be wrong.Now alishipping plugin is working, but I encountered a small problem. When you add one or more eligible products for Aliexpress Direct shipping 30US $ free shipping it still shows the shipping amount as if it were not eligible.Maybe in the next update they can fix this
If the setup is correct, products that cannot be shipped to a country on AliExpress cannot be ordered in your store to the same country. See this thread for better understanding: https://forum.alidropship.com/threads/shipping-conflict.15986/#post-73467Also countries that a product cannot be shipped on AliExpress by the supplier can be easily done on my site,
Hello! You can send me a PM with your WP-admin access details, and I will check what might be wrong.hello dimitriy I am new here. pls i really need your help.. i just purchased the alishipping plugin yesterday for my aidropshipwoo store. I set it up yesterday as per instructions. but when i installed the plugin and updated shipping for all products, i couldn't find the free shipping method in the the list of shipping methods.. Also countries that a product cannot be shipped on AliExpress by the supplier can be easily done on my site, Which shouldn't be so.. I thought the new updates should have fixed this issue.. pls what can i do to rectify this problems.. thanks.