Abandoned cart does not work for me

[Bobdin]

Hello yaros,
Abandoned cart does not work for me. I have installed everything properly. I am using mailgun. I send test and it worked very well. But I have abandoned my cart to see what will happen, but nothing to my inbox, I wait 24 hours nothing. Just to remind that I am still using Shopify, so I know how things work. Could you please tell what to do to make it work. I just want to encourage you to go forward because you are wonderful with your plugin yaros. THANK YOU IN ADVANCE.

 

[Yaros]

Hello,

Check the email list on plugin settings to find out if this email was captured.

 

[NickD]

I have captured the emails, and they have status as enabled. But when I check the abandoned cart emails in queue, there is nothing there. How do I add them?

Thanks in advance.

 

[DanielM]

I also have the same problem. Can anyone help us? thank you

 

[NickD]

No fix still? I am using the Michelangelo theme. What theme are you using DanielM?
Dont know if that has something to do with it...

 

[DanielM]

I'm usign Michelangelo also.

 

[Seb Cot]

Hello,

Same problem for me, no emails in the abandoned cart queue

 

[DanielM]

Can someone please help us??

 

[Vitaly Kukin]

Hi guys,

First of all, this thread are not for technical issues.
Second, you should check your notification settings and try to test notifications email, then go to Reports -> Activity List and check logs.

I am more than sure that it will help to understand the reason. At the moment I am not to understand what module I should check.

I look forward to your answers and try to help everyone.