Search results

You can send a private message here or send it over to support@alidropship.com

Hello, I've looked into your problem and it seems to be a bug. Thanks for reporting it. I've added the issue to our to-do list, we should be able to fix it shortly. Best regards, Igor

Hello again! We will be investigating the issue in the next few days. I would still appreciate if you could PM some links to the products and your WP admin access credentials so that we check this thoroughly in your environment as well. Please send me a message and so that we could discuss the...

Hello Gustaf, Thank you for your feedback! Please note that the link that you add in the Supplier Info section for the new product must be shortened to end with .html. For example, if you need to change the product's URL to this, you should only insert this part of the URL...

Hello, You can edit the content of the default pages in WP Pages section, click Edit on the page you want to edit and start changing the content. As for the Contact page, please check if the default one is removed and the correct URL is set for your new Contact page in the menus (Appearance -->...

Hello David, Thanks for contacting us! By default AliDropship Plugin sets ePacket shipping method and currently there is no option to change this to seller's shipping method. We recommend using ePacket shipping method even if it's not free and add the shipping cost to a product's price or set...

Hello, Thanks for getting in touch! Could you please send the access to your WP admin area, so that we could check what might be the issue? Best regards, Igor

Hello, Thanks for contacting us! From our side we haven't experienced such an issue, but I would like to find out why you experience this and find a solution asap. As far as I understood, after the update, rounding is not being applied to your products' prices, could you please confirm? Could...

Hello Mel, Thanks for contacting us and thanks for bringing this to our attention! Currently there's no option to do this inside our plugin without coding, but I'll make sure that we consider this for our future updates. Best regards, Igor

Hello, Could you please send the link to this product? There might be duplicated images, if the image in the gallery and the image of the variation is the same. Best regards, Igor

Hello, Thanks for contacting us! Could you please PM your WP admin credentials so that we could check what might be causing the issue? Best regards, Igor

Hello Thomas, Thanks you for contacting us and providing the feedback. AliDropship Woo plugin imports the gallery images to your server by default, which is why the images are still being imported on the back end. This is how the plugin works at this point. I will be sure to pass on this to...

Hello Dominik, You can import the variations in a language you need by choosing this language on AliExpress. Product's title, description and variations will be imported in a language that you've chosen. This way you wouldn't have to change the variations too much. Best regards, Igor

Hello Stuart, Yes, this is true, you can host up to 5 websites with our Silver plan hosting. Please PM your previous hosting details if you need help with moving your website to your AliDropship hosting. Best regards, Igor

I'm incredibly sorry for the trouble that you face with updating products that you face. This will be fixed in the next release of AliDropship Woo plugin. Best regards,

Hello, Thank you for contacting us! Please note that it's not recommended to delete the attributes (color, size, stc.), because if you remove one attribute, the whole variations system gets messed up. In WooCommerce the attributes are all interrelated, so deleting one of them makes it...

Hello Don, Thank you for contacting us! Please note that using DaVinci theme with WooCommerce and our AliDropship Woo plugin is not an option. For Woo version you have to use one of WooCommerce standard themes. Please let me know if you have any questions or if there's any way I can be of...

Hello again Liang, There's an option to update stock and prices automatically, please check the article in the link below: https://alidropship.com/codex/updating-options/ Please don't hesitate to reach out if you run into any problems with this process. Best regards,

Hello, Thanks for contacting us! Please check your AliDropship --> Settings --> General menu and make sure you don't have both Rounding enabled and cents assigned, because if these two option are both enabled, your final price would increase. If you want the prices to end with .99, I suggest...

Here's a plugin I was able to find online: https://wordpress.org/plugins/media-cleaner/ We haven't tested this plugin though, so I wouldn't guarantee it's working properly. Best regards, Igor