You are not Authorised at AliExpress message

[dermot]

When I go into an Order and click the button to Place Order Automatically, I get a message in the popup that follows that says 'You are not authorised at AliExpress; To fulfill the order you need to log in to your AliExpress account'. I click the link to log in, and log in successfully to AliExpress.
When I go back to the tab with the order and try again though I still get the same message.
How can I resolve this? Thank you

 

[chris37]

When I go into an Order and click the button to Place Order Automatically, I get a message in the popup that follows that says 'You are not authorised at AliExpress; To fulfill the order you need to log in to your AliExpress account'. I click the link to log in, and log in successfully to AliExpress.
When I go back to the tab with the order and try again though I still get the same message.
How can I resolve this? Thank you

First go to aliexpress and login in ,make sure cookies is enable . Then go back to your website and make sure you have authorised correct the alidropship chrome extension with your site.

Then try again to place the order.

I hope this is helping you.

 

[daniel-97]

Happened before. Make sure you do the steps Chris gave above.

And when you go back to your website, reload the page too

 

[shirleyho]

Hi, I am now facing the exact problem as Dermot above. I have done all the advisories but to no avail. I seriously need a solution.
Note: Extension is working well on all sites. I have signed in and out multiple times. I cleared all browsing data. I have updated all plugins.

Despite all these, I am still not able to Place order with the seller.

Please help.

Thanks much!

 

[chris37]

Hi, I am now facing the exact problem as Dermot above. I have done all the advisories but to no avail. I seriously need a solution.
Note: Extension is working well on all sites. I have signed in and out multiple times. I cleared all browsing data. I have updated all plugins.

Despite all these, I am still not able to Place order with the seller.

Please help.

Thanks much!

Try to uninstall the chrome extension and reinstall it again... sometime is fix this kind of issue

 

[shirleyho]

Try to uninstall the chrome extension and reinstall it again... sometime is fix this kind of issue

Thank you! I've requested the Support team to help me with the uninstall/install method as I'm afraid to mess up the whole site. Hope they'll reply me soon.