wrong site error
- Thread starter Rien
- Start date
Victoria Kudryashova
Administrator
Hello , if you have this error: Wrong site - your license code should be reset - please contact our support via email: support@alidropship.com or via live chat - on our official website.
vanhallman
New Member
This is NOT COOL that we have to email support to unregister\re-register our sites when something goes wrong. We should be able to do that ourselves through a portal.
Victoria Kudryashova
Administrator
We are going to implement this in the future.
Victoria Kudryashova
Administrator
Your license needs to be reset. Please PM me it - I will do this for you.
desire
New Member
I'm having the same problem right now too. All my plugins are not working so I'm kind of freaking out. I emailed about it and needed a new License Key as well.
desire
New Member
If you regenerate a new license key for me, does that mean my old license key will no longer work anymore? Because I might try to re-do my entire site today if the response from here takes a while. I just don't want to waste time waiting and trying to call the support team service from the site without anybody responding.
desire
New Member
Is there a live chat that the customers can talk to with real-time response from an agent? I'm seriously getting frustrated. I removed everything from my website and started from scratch (because I thought that's gonna help) after working with it for nights and days and even weeks already and now nobody is even responding here and everything is not working including the Alidropship plugin itself and the Social Rabbit that I just recently purchased. Every time I add the license key on each add-on plugin and all the plugins it's still showing "Wrong Site" error.
I only added www. on my site URL and now everything that I purchased from here is not working. I sent an email to the support but it takes hours and hours of waiting for just a single response. I hope somebody would respond and help..
I only added www. on my site URL and now everything that I purchased from here is not working. I sent an email to the support but it takes hours and hours of waiting for just a single response. I hope somebody would respond and help..
Victoria Kudryashova
Administrator
Hello, this is not a live chat with online support. You shouldn't have start all over again , you need your license to be reset , because you added www to your domain name and plugin's license is valid only for 1 domain name, so if you change it - your license needs to be reset.
You can PM me your license key - I will do this for you.
Also , our support channels are:
livechat on official website alidropship.com
email: support@alidropship.com
Skype: alidropship.support
desire
New Member
Hello,
Is there a way that you can refund me the Social Rabbit plugin?
Because it's not working as it was like before when I purchased it, it's no longer uploading posts on my Instagram anymore and I'm getting a
bit frustrated. I already contacted the support and they tackled some of the issues of my other plugins but the social rabbit plugin and the Promo Landing add-on is not one of them. Please refund me my money back as this plugin is not really helping me. I purchased it about 3 days ago and it's giving me some headache trying to make it work.
Waiting for your response. Thank you
Is there a way that you can refund me the Social Rabbit plugin?
Because it's not working as it was like before when I purchased it, it's no longer uploading posts on my Instagram anymore and I'm getting a
bit frustrated. I already contacted the support and they tackled some of the issues of my other plugins but the social rabbit plugin and the Promo Landing add-on is not one of them. Please refund me my money back as this plugin is not really helping me. I purchased it about 3 days ago and it's giving me some headache trying to make it work.
Waiting for your response. Thank you
Welcome, desire!
I have this problem too....I waited the whole day but no respond from support team which I have emailed to them about my problem...May I know when my problem can be solve...? It's rather bad impression for all new users like me..frustrated too
JasonP
Member
[QUOTE="Direct Webstore, post: 36112, member: 473"
Maybe it's time to start using "Sticky Threads" at the top of the forum with these often repeated "problems" ... but then again, most probably, no one would read them. LOL
[/QUOTE]
It's a vicious cycle. The sticky threads will become so many and so long that most will not read and ask all over again.....
Maybe it's time to start using "Sticky Threads" at the top of the forum with these often repeated "problems" ... but then again, most probably, no one would read them. LOL
[/QUOTE]It's a vicious cycle. The sticky threads will become so many and so long that most will not read and ask all over again.....
Direct Webstore
Well-Known Member
No. There is no cycle at all. That would require people to actually "read and/or search" ... rather than "ask". Never going to happen ... Laziness rules supreme and always will. All is as it should be.
Hi, I have clear my browser cache and reactivate the license code and it resolved. Thanks for your reply