Urgent order item not found

[Naoufal]

Please can you help me it's my first sale and i've got the message item not found .

Order Items not found

 

[Mary Rose Dalocanog]

Hi Admin. Appreciate if you can reply to us about this the soonest. I just updated the plugin 2 hours ago and received an order but am getting this error, "Order items not found". All the previous order details have also disappeared!

 

[Victoria Kudryashova]

Please can you help me it's my first sale and i've got the message item not found .

Order Items not found

Hi Admin. Appreciate if you can reply to us about this the soonest. I just updated the plugin 2 hours ago and received an order but am getting this error, "Order items not found". All the previous order details have also disappeared!

Hello, please make sure you have 0.9.13.2 AliDropship plugin ver.
Deactivate and activate plugin and clean a cache. It should help.

 

[Naoufal]

Thank you

 

[Mary Rose Dalocanog]

Hi Victoria.
Thanks for your response. I did that already and the orders have now reappeared. Now, I have noticed that the new items I have uploaded are not optimized for mobile. All the photos are cut off. What should I do about this?
Thanks!

 

[Victoria Kudryashova]

Hi Victoria.
Thanks for your response. I did that already and the orders have now reappeared. Now, I have noticed that the new items I have uploaded are not optimized for mobile. All the photos are cut off. What should I do about this?
Thanks!

Could you PM me a screenshot or a link to such product?

 

[Mary Rose Dalocanog]

Could you PM me a screenshot or a link to such product?

I have sent an email to support

 

[bezeefly]

I am also facing similar Order Items Not Found issue. I de-activated and re-activated the Alidropship plugin and cleared cache, but the still can't fix the problem.

Wordpress version: 4.8.2
Alidropship plugin version: 0.9.13.2

Please tell me what should I do?

 

[Victoria Kudryashova]

I am also facing similar Order Items Not Found issue. I de-activated and re-activated the Alidropship plugin and cleared cache, but the still can't fix the problem.

Wordpress version: 4.8.2
Alidropship plugin version: 0.9.13.2

Please tell me what should I do?

Please PM me your domain name and WP login credentials - I will check

 

[bezeefly]

Somehow the order items appeared now.

 

[Shens]

Having the same problem too. I've had to email my customer separately to send me details

 

[Victoria Kudryashova]

Having the same problem too. I've had to email my customer separately to send me details

Hello, please make sure you have 0.9.13.2 AliDropship plugin ver.
Deactivate and activate plugin and clean a cache. It should help.

 

[Shens]

It's working after deactivating and activating as mentioned above. Thanks