[URGENT] HUGE ISSUE WITH ALIWOO STOCK SYNCHRONIZATION

[Arnaldo]

Hello @Victoria Kudryashova @Yaros @Igor @Ekaterina Sayapina

I am very sorry and don't want to act any rude to anyone. I am very grateful for your hard work. But this time, I want you to listen and read and act accordingly and propose a solution.

I have tremendous difficulties to communicate with you to ask you to fix bugs in Aliwoo that are CORE BASIC functionalities, i.g being able to sync with Aliexpress stocks when doing an automatic or manual update in Aliwoo.

This is basically useless to do dropshipping with a solution that doesn't do the basic job it is advertised and sold for.

So I kindly ask you again and with patience and in a very polite way to fix this huge issue when you possibly can.

I am not crazy and reported bugs before. And every time I feel like I have better communication with my Chinese Suppliers that speak bad English than with your team.

I know well Woocommerce by now, and nothing is wrongly done on my side.

@Victoria Kudryashova , I have nothing against you personally but most of your answers are too expeditious and a bit dismissive, at least that's my perception.

You just can't say "doing this will be too difficult adding X amount of code"....

Sincerely, IT IS NOT OUR RESPONSIBILITIES AS USERS, BUT YOURS! So is it my problem too.

Can you imagine an honest customer of mine who I will speak like this? Sorry customer it's my responsibility but I don't care....
I mean you are selling a dropshipping solution, I am right? I am not telling you this for the sake of mocking you publicly at all. No.

I can be patient, but I just can't say anything until this is not resolved by your team.

As mentioned in my previous post there is still a huge problem with Aliwoo stock synchronization.

I already explained at length the problem.

I have again discovered that many Aliexpress top sellers that have this problem:

When their product is "out of stock", they or Aliexpress don't update their stock quantity according.

The result is Aliwoo still see available stocks because it is what Aliexpress product page source code shows instead of "0 units" to allow accurate Aliwoo update.

The only way to put these products to 0 is too take into account in Aliwoo this exact Aliexpress message "Sorry, this item is no longer available!" and accord a priority over quantity number showed in Aliexpress source code.

I discovered far more product, and I mean Volume/high quantity product on Top Suppliers showing this exact problem.

So please to the risk of repeating myself... I almost invoke the Gods of customer support on this Earth:

PLEASE KINDLY DO SOMETHING ABOUT IT. ASKING TO HAVE A RELIABLE SOLUTION WE PAID FOR IS NOT TOO MUCH ASKING.

(i'm not shooting, i want you to read and understand my message clearly).

Hi @Victoria Kudryashova @Ekaterina Sayapina @Igor @Yaros

There are still glitches concerning stock updates that still don't work on many products.

As I explained before:

Take this product: https://bit.ly/2HRAXOt

The problem is not specific to this supplier, I have seen many others with this issue, i.g when a product is marked in Aliexpress as "out of stock" but Aliwoo returns a positive available stock quantity value.

Is the product page example above:

Instead of showing "out of stock" in Woocommerce it shows still 175 units available.

Why? Because on the source page Aliexpress product page, you have this code for one of the variations(China):

            window.runParams.totalAvailQuantity=175;
    window.runParams.memberPrice="";
    window.runParams.memberPriceActivity="";
    window.runParams.quantityLimit={
        isPurchaseLimit: "",
                unit: 'pieces',
                quantityNum: '175 ',
        availQuantityForCustomer: '175'
    };

Please can you find something that automatically put these products as "out of stock" in Woo when you have this code on Aliexpress product page:

window.runParams.offlineText='<div class="no-longer-available"><h4>Sorry, this item is no longer available!</h4><div class="unavailable-text">

Same for "this product is out of stock", there are 2 or 3 messages like this that are used on Aliexpress in such cases.

Thank you very much.

 

[Yaros]

I thought it was already discussed here on forum. Once again, we take the data provided by AliExpress and AliExpress returns stock even if an item is not available on AliExpress anymore. I do understand your concern and I agree that we need to make changes, but it will require time and great efforts since we will need to re-build the logic of an updating system. For this moment we do not have time on it, but this task is already on our list.

 

[Arnaldo]

Hi @Yaros how are you, I am pleased to see you here on the forum.

Listen, I understand.

But this is HUGE problem even on big sellers... The only way for us to know if a product is out of stock with these many many products is to check manually...

I have +900 products on my store....

Selling on backorders to me = huge customer satisfaction problem.

No way to put some kind of regex just to spot that code a put these products to 0 stock accordingly?

 

[Arnaldo]

And I am not talking about fancy "I want to translate my site" with WPML...

It's core update functionality, dear.

 

[Arnaldo]

And it is not reassuring to hear "we will do it later".... Because the last time you said that, I didn't heard back from your team for 2 months.

I am sorry to tell you this, no disrespect.