Tracking number email issue

[kpatel]

Hello Alidropship team,

I am doing live testing and after getting shipping tracking number from Aliexpress, the email received by customer is attached as an image. I am using Pepipost services. Also there is no option to resend the email to test it again from Aliexpress Tracking page.


Pepipost services


Would you be able to help fix the issue. Also let me know if I can some how resend the email.

Cheers

 

[Victoria Kudryashova]

Hello Alidropship team,

I am doing live testing and after getting shipping tracking number from Aliexpress, the email received by customer is attached as an image. I am using Pepipost services. Also there is no option to resend the email to test it again from Aliexpress Tracking page.
View attachment 3937

Pepipost services
View attachment 3938

Would you be able to help fix the issue. Also let me know if I can some how resend the email.

Cheers
View attachment 3937View attachment 3938

Hello, please PM me your domain name and WP login credentials - I will check.

 

[kpatel]

Hi How do I PM? Sorry for such silly question?

 

[kpatel]

I have put details in Conversation .. Thank you.

 

[Victoria Kudryashova]

Hello Alidropship team,

I am doing live testing and after getting shipping tracking number from Aliexpress, the email received by customer is attached as an image. I am using Pepipost services. Also there is no option to resend the email to test it again from Aliexpress Tracking page.
View attachment 3937

Pepipost services
View attachment 3938

Would you be able to help fix the issue. Also let me know if I can some how resend the email.

Cheers
View attachment 3937View attachment 3938

I checked on my side - all works properly.