Hi,
I have purchase 2 test orders from 2 different AliExpress supplier through Alidropship more than a month ago and till now, the items have not arrived - status shows handed to airline (for 4 weeks).
My question is if we purchase for our customers and it takes this long to have the items delivered, the customer will request for a refund, how do we handle that? We cannot cancel the order as it's already in transit. Do we ask the customer to return the items once they have received it? What if they do not? The seller would also refuse refund as it's not their fault.
I purchased another product from China 2 weeks ago using another platform and received it today. So it cannot be caused by the current Covid19 situation.
I have purchase 2 test orders from 2 different AliExpress supplier through Alidropship more than a month ago and till now, the items have not arrived - status shows handed to airline (for 4 weeks).
My question is if we purchase for our customers and it takes this long to have the items delivered, the customer will request for a refund, how do we handle that? We cannot cancel the order as it's already in transit. Do we ask the customer to return the items once they have received it? What if they do not? The seller would also refuse refund as it's not their fault.
I purchased another product from China 2 weeks ago using another platform and received it today. So it cannot be caused by the current Covid19 situation.