not getting aliexpress order # after placing order automatically

O

overseasimport1

New Member
got my first sale on the 2nd day of launching my site :D, so this is my first time placing an order for my customer but things didn't go as smoothly as expected.

i understand that after placing an order, the order is supposed to be updated automatically with aliexpress order # and the status of the order changed to 'processed' from 'processing'? well, that didn't happen for me. the status is still showing as processing and the order wasn't updated with aliexpress order number.
the order i placed on aliexpress went through without a problem so i don't know why i'm not getting the order number. i'm also not getting the tracking number either.

i'm still running on alidropship woo version 1.2.5 but that shouldn't be the problem, right? the only problem i can see is my google chrome extension is not turned 'on' even when my site is already authorized. could this be the problem, if so, how do i get the extension to turn 'on'?

thanks
 
Direct Webstore

Direct Webstore

Well-Known Member
overseasimport1 said:
the order i placed on aliexpress went through without a problem so i don't know why i'm not getting the order number. i'm also not getting the tracking number either.
Click to expand...
How long did you wait? Or have waited? Sometimes it takes up to 5-7 days for a seller at Aliexpress to process an order.
 
K

kukiman

Active Member
Direct Webstore said:
How long did you wait? Or have waited? Sometimes it takes up to 5-7 days for a seller at Aliexpress to process an order.
Click to expand...

Aliexpress Order ID is assigned right after placing an order, overseasimport1 is not talking about Tracking ID, but the Order ID.
 
K

kukiman

Active Member
Direct Webstore said:
I see.

Any ideas?
Click to expand...

Reported it months ago, on some of my stores it works fine, on others - doesn't. No idea what might be the case, everything is up to date, all the WP settings are all the same, all webistes are connected with the Chrome Extension...
 
K

kukiman

Active Member
Using the same plugins on all of the websites, on some it works, on others it doesn't. I have even sent a few videos of the issue to the Developers team. Quite used to it now, got to spend some additoinal minutes during a day, but I had prepared some macros for it, so I just set them and go make a coffee etc., though I think it should be fixed, or the cause should be found.
 
O

overseasimport1

New Member
kukiman said:
Using the same plugins on all of the websites, on some it works, on others it doesn't.
Click to expand...

just curious, are all your sites hosted with the same company and have same server settings? could there be anything on the server side that differentiates the non-working sites from the working sites?
 
waterlion

waterlion

Active Member
I had this same issue occur within 1 day of successful order tracking.

Sometime around Jan 22nd, everything was being saved properly, and then orders after jan 23rd didn't have automatic order numbers.

I didn't notice this until tracking numbers were not being updated yesterday for several dozen orders.

This bug/issue needs to resolved asap, imo.
 
Real Residual

Real Residual

Active Member
It depends on the amount of tabs you have open in chrome and if it is paid immediately or you have selected "Other Payments".

If it is paid immediately, with no issues, then you should get the order ID. Sometimes when you buy from multiple vendors with multiple order IDs, things may work properly. You can always do it manually, as we do it for every single order.

If it is selected as "Other Payments" on Aliexpress, which is what we do 99% of the time, we just copy the ID and paste it in the corresponding item manually. Yes, it takes a couple more seconds, but we get to pay up to 30 orders at once in Aliexpress. So no more calls to Credit Card company on tons of small charges, which are considered higher risk.

At any rate, we always check the order IDs at the time of order placement. We don't trust the plugin to do it for us, and you shouldn't either.
 
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