Logo disappears after Using SEO image optimizer from alidropship
- Thread starter kefaae
- Start date
chris37
Well-Known Member
Try to reupload your logo, if this not fix your issue ,try to see if you can exlude your logo from the image optimized (I don't use this plugin so I can not be sure about it if you can exlude it)
Direct Webstore
Well-Known Member
From where?
1. The Media Library
2. The Store header.
3. Both
Solution pending selection above.
chris37
Well-Known Member
Deactivate cache plugin or any other optimized plugin you have, if this bring the logo back is just conflict with those plugin.
Direct Webstore
Well-Known Member
Questions not answered.
Yelling.
No screenshots.
Incomplete explanation.
Too tired.
Unwatching.
Outta here.
Yelling.
No screenshots.
Incomplete explanation.
Too tired.
Unwatching.
Outta here.
kefaae
Member
I did but still same. Please
chris37
Well-Known Member
I want to help you, but how direct webstore say, you dont give enough information or share a screenshot for we see what really going on.
Last edited:
the_lyall
Active Member
As this is a paid add-on I would email support@alidropship.com and ask them for help.
According to the add-on page, the image changes are permanent and no backups are taken (otherwise it would revert to those on uninstallation, like the Litespeed image optimisation does):
To me it sounds like your logo file is already optimised (in terms of file format) so when it's trying to optimise it again it's causing it to corrupt the file. That would explain why you can see the thumbnail in the gallery but not the full file. But that's just a guess without being able to inspect the file on the page itself. It could also be a caching issue, though I would expect that to affect more than just the one image if that was the case.
If there is a way to exclude certain images from being optimised, try that. Otherwise your best bet would be to email and wait for a reply from support (they are closed weekends and probably have a backlog to catch up with on Mondays).
According to the add-on page, the image changes are permanent and no backups are taken (otherwise it would revert to those on uninstallation, like the Litespeed image optimisation does):
To me it sounds like your logo file is already optimised (in terms of file format) so when it's trying to optimise it again it's causing it to corrupt the file. That would explain why you can see the thumbnail in the gallery but not the full file. But that's just a guess without being able to inspect the file on the page itself. It could also be a caching issue, though I would expect that to affect more than just the one image if that was the case.
If there is a way to exclude certain images from being optimised, try that. Otherwise your best bet would be to email and wait for a reply from support (they are closed weekends and probably have a backlog to catch up with on Mondays).
kefaae
Member
Thank you all for respond. Sorry tor those need more info about the issue coz cant providing more explanation!
I’m gonna contact the support and see.
Thank you all
specially The_lyall
chris37
Well-Known Member
With the explanation you gave? Good luck