While this is an old thread, I find the question is still relevant today. While it may seem unnecessary for new eCommerce websites to pay attention to creating content while focusing on generating sales, paying attention to content can actually lead to brand awareness, and in turn influence sales. There are various types of content one can develop, not necessarily a blog. However, blogs aid in increasing the SEO value of the website via building backlinks as well as promoting your products especially for B2C businesses. In this case, your blog ranking would bring traffic to your website, and also bring more brand awareness to your potential shoppers.
Coming back to the usefulness of content, many analysts have found that eCommerce content marketing can generate leads leading to potential conversion, educate customers and establish a relationship with them. From the customers perspective, all the above functions drive immense value. Adding a How To Use section or product videos or FAQ Pages are compelling resources that help ease customers into trying your products with adequate information. For example, adding a photo gallery for home decor websites is a great way to enhance brand visibility and entice shoppers to actually purchase products that will fit the environment at home.
I believe every popular eCommerce website has some form of content strategy to deploy. If not inbuilt in the website, newsletters and mailers are good strategies to keep your loyal customers anticipating your new products or informing your new customers about your offers. You can even display user generated content such as reviews in your social media stories to drive more eyes to your website.
Google keeps a tab on the actions your customers take on your website, which is also what drives up the domain authority (user experience being one of the factors). In fact, you can use content right from the beginning of designing your website to improve the vital ranking factor- user experience. So, instead of tailoring your content to suit your products, you tailor content according to the taste and preference of your customers and with the aim to give them the best website or page experience. For example, UX marketing copies are precise with loads of information and no fluff. Employing UX writing to describe the smallest buttons and icons on your website to create guidelines, content can become the driving force that bridges the gap between your website interface and potential customers. Content in this case becomes the communication key between you and your customers!
So, content has become an integral part of the eCommerce industry, and it's in the best interest of any eCommerce website to effectively use content.