I am about to ask for a refund!

H

Hameed

New Member
...Sorry I have to post this here but the email support is about to make me go crazy.

I bought the plugin a few days ago and I am stuck at the plugin activation step, trid both versions and the same thing even reinstalled Wordpress still the same thing and the email support only responds once every 24 hours which is ridiculous and asks basic questions which makes feel that I am the one giving the tech support!

Asked to reinstall Wordpress => Fine, but you could've simply reset the database
Asked for new login details => Fine, but you could've at least tried the original login details I already sent 2 days ago!


EXTREMELY FRUSTRATING! I refuse to believe that the tech support has so many tickets that they can only manage to read a 2 lines email only once a day.
 
kingpin

kingpin

Well-Known Member
I never faced any issue activating alidropship plugin.

I'm just curious to know what could be the issue.

If u like to answer may i know where your site is hosted?

Is Zendguard or ion cube activated?
 
H

Hameed

New Member
kingpin said:
I never faced any issue activating alidropship plugin.

I'm just curious to know what could be the issue.

If u like to answer may i know where your site is hosted?

Is Zendguard or ion cube activated?
Click to expand...
It is hosted in www.inmotionhosting.com which so far I did not face any problems with.
And IonCube is installed and activated on the server
 
Victoria Kudryashova

Victoria Kudryashova

Administrator
Hameed said:
...Sorry I have to post this here but the email support is about to make me go crazy.

I bought the plugin a few days ago and I am stuck at the plugin activation step, trid both versions and the same thing even reinstalled Wordpress still the same thing and the email support only responds once every 24 hours which is ridiculous and asks basic questions which makes feel that I am the one giving the tech support!

Asked to reinstall Wordpress => Fine, but you could've simply reset the database
Asked for new login details => Fine, but you could've at least tried the original login details I already sent 2 days ago!


EXTREMELY FRUSTRATING! I refuse to believe that the tech support has so many tickets that they can only manage to read a 2 lines email only once a day.
Click to expand...
Hello, I'm sorry to hear that ... Have your issue been solved? We have a live chat available from Monday till Friday for a quicker responses.
 
A

Anghel

New Member
Hameed said:
I just got an email saying that is should be fixed....Let's hope so.
And I did not know about the live chat!
Click to expand...
Hey Hameed, have you solved the problem? I had the same problem with Social Rabbit plugin but I fixed it, maybe my solution will work for you too.
Try this: Go to Settings -> General and change Wordpress Address (URL) and Site Address (URL) to http://yoursite.com .Maybe now you have with https. For some reason Social Rabbit didn't work with https. License page kept refreshing everytime I entered the correct license. If you can't edit those fields, i posted here how you can edit those fields again https://forum.alidropship.com/threads/social-rabbit-problem.2088/
 
H

Hameed

New Member
Anghel said:
Hey Hameed, have you solved the problem? I had the same problem with Social Rabbit plugin but I fixed it, maybe my solution will work for you too.
Try this: Go to Settings -> General and change Wordpress Address (URL) and Site Address (URL) to http://yoursite.com .Maybe now you have with https. For some reason Social Rabbit didn't work with https. License page kept refreshing everytime I entered the correct license. If you can't edit those fields, i posted here how you can edit those fields again https://forum.alidropship.com/threads/social-rabbit-problem.2088/
Click to expand...
Thank you for the suggestion but they are both set to http://
 
H

Hameed

New Member
Victoria Kudryashova said:
Hello, I'm sorry to hear that ... Have your issue been solved? We have a live chat available from Monday till Friday for a quicker responses.
Click to expand...
The tech support managed to activate the license for me, but after messing around and adding random products to test the plugin I decided to change the them and so I reset the WordPress database and now the plugin is refusing to activate again...

OH and the tech support is now taking 48 hours to respond instead of 24 hours!
Definitely NOT happy!
 
Victoria Kudryashova

Victoria Kudryashova

Administrator
Hameed said:
The tech support managed to activate the license for me, but after messing around and adding random products to test the plugin I decided to change the them and so I reset the WordPress database and now the plugin is refusing to activate again...

OH and the tech support is now taking 48 hours to respond instead of 24 hours!
Definitely NOT happy!
Click to expand...
PM me please your license, I will reset it for you
 
Tina

Tina

Member
Hope your issue is resolved. Support has always been great with any issues and help I needed.
 
H

Hameed

New Member
Hameed said:
The tech support managed to activate the license for me, but after messing around and adding random products to test the plugin I decided to change the them and so I reset the WordPress database and now the plugin is refusing to activate again...

OH and the tech support is now taking 48 hours to respond instead of 24 hours!
Definitely NOT happy!
Click to expand...
Now it is close to 3 days and still no response from Ekaterina....
 
H

Hameed

New Member
Here is another update, after being ignored by Ekaterina (The tech support manager) for more than 3 days I get the following email...
Hello Hameed,

I am very sorry for the delay in getting back to you.
The issue will be resolved asap. Your patience is really appreciated.

Kind regards,

---
Ekaterina,

Support Manager.

Email: support@alidropship.com
Skype: AliDropship.support
Click to expand...

Which I understand as "We have no idea how to fix our program and make it work"

And now it is Friday and the dear tech support will be gone for the weekend for Saturday and Sunday and I am left with a non working software that I have bought almost 2 weeks ago and I still cannot use.

If by Monday you do not get my plugin fixed I will file a claim with PayPal and my Credit Card
 
Victoria Kudryashova

Victoria Kudryashova

Administrator
Hameed said:
Here is another update, after being ignored by Ekaterina (The tech support manager) for more than 3 days I get the following email...


Which I understand as "We have no idea how to fix our program and make it work"

And now it is Friday and the dear tech support will be gone for the weekend for Saturday and Sunday and I am left with a non working software that I have bought almost 2 weeks ago and I still cannot use.

If by Monday you do not get my plugin fixed I will file a claim with PayPal and my Credit Card
Click to expand...
Dear Hameed, as far as I could see your license was activated yesterday, can you please check?
 
F

forestbunny

New Member
I have the same problem with SOCIALRABBIT and customer support just dont care about it. Now I want refund but again - no answer from support. Tried mail, skype, Fb message. I saw that many other people have the same problem with the support...they never answer but continue TO CHARGE for the next month subscription without customer permission. This is crazy. So I just thrown my money away.
 
Last edited:
meeyule

meeyule

Active Member
forestbunny said:
I have the same problem and customer support just dont care about it. Now I want refund but again - no answer from support. Tried mail, skype, Fb message. I saw that many other people have the same problem with the support...they never answer but continue TO CHARGE for the next month subscription without customer permission. This is crazy. So I just thrown my money away.
Click to expand...
Alidropship Woo is a one-time fee, not a subscription. You must be talking about SocialRabbit.
 
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