My question concerns how to process an order correctly. More specifically, in the Aliedropship tutorial video, https://help.alidropship.com/en/articles/2236918-processing-orders, I see that there should be an option to:
To be clear: This is what I want. I want to enable these two options. But, I do not see these options in my WordPress menu. When I go to my Aliedropship settings, these options are not shown under 'Order fulfillment' where they should be according to the video.
Yesterday, I processed an order for a client, paid for the product on Aliexpress etc.. Today I received a notification from Aliexpress that the supplier has sent out the package. However, nothing changes in my WordPress/Aliedropship order overview. The status for this order remains ‘processing’. My question is therefore, how can I change the settings so that this process will be automated (like the options in the video)? Is there a plugin I should use? And if this is not possible for some reason, how should I (in the meantime) proceed so that the order status is correctly up to date, and the customer receives the correct email notifications? I should note, if I want to change the order status manually, ‘Processed’ and ‘Shipped’ aren’t even options in the dropdown menu. I can choose between 'processing' or 'completed'.
- Mark orders as processed (after you placed order on Aliexpress the status of the order will be automatically changed to processed)
- Mark orders as shipped (when tracking ID is collected the status will be automatically changed to shipped and order shipped notification will be sent to a client.
To be clear: This is what I want. I want to enable these two options. But, I do not see these options in my WordPress menu. When I go to my Aliedropship settings, these options are not shown under 'Order fulfillment' where they should be according to the video.
Yesterday, I processed an order for a client, paid for the product on Aliexpress etc.. Today I received a notification from Aliexpress that the supplier has sent out the package. However, nothing changes in my WordPress/Aliedropship order overview. The status for this order remains ‘processing’. My question is therefore, how can I change the settings so that this process will be automated (like the options in the video)? Is there a plugin I should use? And if this is not possible for some reason, how should I (in the meantime) proceed so that the order status is correctly up to date, and the customer receives the correct email notifications? I should note, if I want to change the order status manually, ‘Processed’ and ‘Shipped’ aren’t even options in the dropdown menu. I can choose between 'processing' or 'completed'.
