Free shipping filter on AliExpress -> 4 dollars for shipping when customer buys a product

[Sockis]

Hi,
I had a bit awkward moment with my store, as I have imported products with free shipping from AE to my store. One customer of mine bought product for 2$ and when I placed the order, I had to pay 4$ for shipping No need to say it was loss for me...

So I don't understand why there is all of a sudden a shipping fee? Maybe there is someone who can explain this to me and prevent me having such sales in the future

 

[promo37]

Free shipping is mostly calcualated for customers in the USA so If you sell it to France it may not be free anymore.

 

[Sockis]

Free shipping is mostly calcualated for customers in the USA so If you sell it to France it may not be free anymore.

Oh really? Weird... But anyways I checked the shipping to Italy (where my customer bought it) later and it showed that it should be free... So it's strange that as a dropshipper I paid 4 dollars for it...

 

[Victoria Kudryashova]

Oh really? Weird... But anyways I checked the shipping to Italy (where my customer bought it) later and it showed that it should be free... So it's strange that as a dropshipper I paid 4 dollars for it...

Check what shipping method is selected while doing auto-filling. You can change it to another one if you want.