Dealing with bogus order claims

#1
Hi has anyone received messages from the contact page and or Facebook messenger following up on orders that were never placed?
They even provide screenshots of so-called payments they made
I assume this is to defraud the seller but now sure how it would work

Please share how you handle/handled these situations. Do you engage, respond and dispute their claims or just don’t respond at all?

Thank you Skylar
 
#2
That happened with me a month ago.
I got about 130-150 emails from the customers Inquiring about the order they made.
Actually they got scammed by the website www.familydogowners.com that i got from frustrated customers. They have ordered a dog bed in the month of May, and never received.
I found that this website was made with alidropship Michelanglo.

The most Crucial part was that they used my website credentials on payment receipt and order confirmation receipt (name, email, etc.)
I still get 3-4 emails every day asking about their order/refund that they never placed on my website.
Got many negative reviews on my facebook business page, so I have to turn off page reviews. It was so frustrating as I have did my best to serve my customers till the date.
They are not replying to any emails as the people have told me, bouncing back at me.

All I do now is to suggest all those angry people to contact their bank to get their money back.

I hope @Ekaterina Sayapina @Yaros will do a possible action against this scam user to keep the business environment safe as this kind of frauds degrades the trust of people buying from small businesses like us.
 
#3
That happened with me a month ago.
I got about 130-150 emails from the customers Inquiring about the order they made.
Actually they got scammed by the website www.familydogowners.com that i got from frustrated customers. They have ordered a dog bed in the month of May, and never received.
I found that this website was made with alidropship Michelanglo.

The most Crucial part was that they used my website credentials on payment receipt and order confirmation receipt (name, email, etc.)
I still get 3-4 emails every day asking about their order/refund that they never placed on my website.
Got many negative reviews on my facebook business page, so I have to turn off page reviews. It was so frustrating as I have did my best to serve my customers till the date.
They are not replying to any emails as the people have told me, bouncing back at me.

All I do now is to suggest all those angry people to contact their bank to get their money back.

I hope @Ekaterina Sayapina @Yaros will do a possible action against this scam user to keep the business environment safe as this kind of frauds degrades the trust of people buying from small businesses like us.
Hi Jasin555,

Thank you for your reply this is very helpful I think this is exactly the situation that I am in. I am receiving since the start of June emails for dog bed orders they have not received. I have been receiving at least 1 email a day that I don't reply to because I don't sell dog beds.

I am sorry about your facebook page and this whole situation. I am curious as to how they were able to use your website credentials? I am assuming you changed them all by now?

Thank you!! Skylar
 
#4
Hi Jasin555,

Thank you for your reply this is very helpful I think this is exactly the situation that I am in. I am receiving since the start of June emails for dog bed orders they have not received. I have been receiving at least 1 email a day that I don't reply to because I don't sell dog beds.

I am sorry about your facebook page and this whole situation. I am curious as to how they were able to use your website credentials? I am assuming you changed them all by now?

Thank you!! Skylar
I also haven't sold any dog bed untill now, and it's silly that people do not even remember the website from where they placed order. They are contacting from the details(my details) on the order confirmation receipt they got in their email.

By the website credentials like support email on order payment receipt, Same Company name on receipt's company address (You can set it in Paypal whatever you want to show on their reciept). Website name as logo on receipt. etc. Many people send those while Inquiring.
Thanks.
 
#6
Ignore, delete and move on.


There is nothing they can do to stop scammers contacting you. Obviously. Just use your own common sense.

The End.
You are right, It doesn't bother me either. All I was angry about was that these kind of people takes away people trust on small businesses like us.

@skylar you can just Ignore them. There's nothing to worry about, even if somebody reports it.
 
#7
Hi, @Direct Webstore thank you for the advice that was exactly what I was doing since I started getting those emails from customers. It just got me wondering why there was a sudden increase in volume and they were all looking for the same items - dog beds that I don't sell. I would appreciate your help though to get this message across the forum members as you are a well-known member of this forum. As this scammer having a michaelangelo theme and using the same wording is most likely an alidropship customer.

So as it turns out @Jasin555 it is the same website www.familydogowners.com that is scamming customers and using my website URL as their support site. So naturally, after some time, people will follow up on my website because they have not received the item they purchased on that website. I am starting to get negative reviews on my facebook page so I turned it off as well.

I guess to anyone on this forum that starts getting emails on their website about dog beds that they don't sell most likely your website is being targeted and used by this www.familydogowners.com to scam customers.

Thanks @Direct Webstore and @Jasin555
 
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