On the issue of returns and refunds etc.
I am reminded of an old story where a bunch or rich people were sold something. I can't remember what the actual thing was -but they thought they were getting a super cheap price and were stiffing the seller.
Anyway - it turned out the thing being sold wasn't what they thought it would be and most demanded a refund.
The seller issued refunds in the form of mailing everyone a cheque for the full cash value.......
The cheque had a really inappropriate logo and had printed on it that it was from some made up company with a name such as "sex slaves incorporated" or something like that.
No one cashed their cheque.
(PS - yes I do realise I am rubbish at telling the story
- lol - but hopefully you get the idea)