Alidropship not grabing Order ID
- Thread starter aminech
- Start date
Hello! Could you, please, PM me your site access details, so we can check what might be wrong? (username and password)
Yeah, I just made a test purchase with a stripe, and I couldn't see an alliwo order.
novemberdqa
New Member
it's happening to me too. i have copy order ID manually
Victoria Kudryashova
Administrator
Hello, I've just tested auto-filling on my test site and AliExpress Order ID was added automatically to the order.
I have several questions for you:
1. What payment method you used?
2. How many stores were opened simultaneously while you were going through auto-complete?
3. PM me your WP login credentials , with the screenshot of your AliExpress checkout and link to the order where AE order ID was not attached.
Same issue, aliexpress changed the checkout once again, everything is messed up right now...
1. PayU,
2. only 1 store,
3. Can't do it right now
1. PayU,
2. only 1 store,
3. Can't do it right now
Victoria Kudryashova
Administrator
Yes, the reason is the new thank you page of AliExpress - we are working at fixing this issue.
Good to know, thank you - we are waiting for a fix then as right now it's making placing the orders a horrible experience
@Victoria Kudryashova any update on the ETA? This is a really big issue
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You don’t have to do it manuel, just copy and paste the order id from the “my orders page” after payment to the new order on your site. Takes only 2 seconds. Just wait patiently for the update.
It's not 2 seconds...
If you combine it with the fact that every tenth order fails to put in address correctly - and it says that you can't ship orders to that region, combine it with the plugin picking incorrect shipping issue, it all scales up. Our employee could proceed easily ~250 orders on daily basis, now its about 150 a day, it's a large drop down.
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@Yaros @Victoria Kudryashova
Is there any update on this issue? It has been over a week since it was reported, that is one of the most important features, this is urgent
Is there any update on this issue? It has been over a week since it was reported, that is one of the most important features, this is urgent
Victoria Kudryashova
Administrator
We are working at fixing this issue, sorry for delay.@Yaros @Victoria Kudryashova
Is there any update on this issue? It has been over a week since it was reported, that is one of the most important features, this is urgent
Victoria Kudryashova
Administrator
While we are fixing the issue with grabbing AliExpress order ID during auto-complete - there is a useful hint:
- You can add order ID manually: just click Edit order and Tracking ID and paste the AliExpress order number in the 'Order Number' field:
We know it's inconvenient and we are doing our best to fix it ASAP.
- You can add order ID manually: just click Edit order and Tracking ID and paste the AliExpress order number in the 'Order Number' field:
We know it's inconvenient and we are doing our best to fix it ASAP.
Is there any estimated time of the fix? 3 days? another week? Is there any date that you can give?
It is important as it creates a large delay in order proceeding and we had to slow down with advertisement.
Greetings,
Victoria Kudryashova
Administrator
When it is fixed, I'll let you know, AliExpress is still changing their code, so it's not only up to us. I hope it will be fixed at the beginning of the next week.
Mar
Moderator
I have been adding Order number and Tracking ID every now and then manually. for a long time. It is no big deal, never said a word about it and don't react as if it is the end of the world. Give the support team the time to fix issues, especially when they don't have the full control.