AliDropship Hosting: Site suspended

#1
Hi,

My site is down and suspended, I can not log in to cPanel or anywhere else. All my emails for that account are disabled. I suspect it's because of a payment issue, my account renews about now.

You guys need to really look into alerting your clients about renewal and give a chance to make sure CC info is correct etc. before just shutting down EVERYTHING without a warning. This has me honestly pretty upset right now.

I have sent a few contact forms and PMed Christina, but no one is answering. For me this is pretty urgent and I am stunned that 24/7 support isn't really there.
Please help me get this sorted.

Thank you.
 
#4
Yes here is what happened. For some reason my initial signup email with all the login info and links to the site admin never got to me. After that a year of all went ok. When it was time to renew all the alert emails also never got to me. I think it might have gone to spam or god knows. So my site was about to be canceled. In the end I got it sorted with the help of friendly support and made sure all emails arrive in the future. There is a log of all the emails they sent btw.
 
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