AliDropship Google Chrome Extension ver. 2.7.16.29 - UPDATE

Starfish1

Starfish1

Member
US autofilling still not working for me. It selects the country United States and nothing else. Sometimes it bugs out too and keeps selecting the wrong city and won't even let me do it manually...
 
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Starfish1

Starfish1

Member
George Murdasov said:
Hi, thank you for reaching out. Please, send your request to our support@alidropsip.com
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Support doesn't help, as they just ask for my WP details, but this is a plugin/extension issue.

Aren't other users having this issue as well? If not, then maybe Aliexpress has different layout for Portugal users, please try replicate my issues with a VPN.

Also, tracking number filling stopped working again, it says: "Tracking data was updated", but it doesn't fill anything.
 
Georgy

Georgy

Active Member
Starfish1 said:
Support doesn't help, as they just ask for my WP details, but this is a plugin/extension issue.

Aren't other users having this issue as well? If not, then maybe Aliexpress has different layout for Portugal users, please try replicate my issues with a VPN.

Also, tracking number filling stopped working again, it says: "Tracking data was updated", but it doesn't fill anything.
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Hi, thank you for reaching out. Some cases can be individual. That is why we are requesting wp access and etc.
 
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Eva C

Member
Starfish1 said:
Support doesn't help, as they just ask for my WP details, but this is a plugin/extension issue.

Aren't other users having this issue as well? If not, then maybe Aliexpress has different layout for Portugal users, please try replicate my issues with a VPN.

Also, tracking number filling stopped working again, it says: "Tracking data was updated", but it doesn't fill anything.
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Hi, tracking number filling stopped working some weeks ago in Czechia too. But we have problem also with autofilling order number. Best Regards
 
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Eva C

Member
Hello, we have last version of AliDropship Woo plugin and there is still problem that after filling tracking bumber is not sent an e-mail to customer with this number. Will be this solved please soon, @Dimitriy Strekalov ? Always was in private notices in order details notice "Order shipped email notification has been automatically sent." Now this is not working and it is really important, because customers are still asking for tracking numbers, this saved a lot of time but it does not works for many weeks now (was hoping that this was solved in las version).
 
Dimitriy Strekalov

Dimitriy Strekalov

Administrator
Staff member
Eva C said:
Hello, we have last version of AliDropship Woo plugin and there is still problem that after filling tracking bumber is not sent an e-mail to customer with this number. Will be this solved please soon, @Dimitriy Strekalov ? Always was in private notices in order details notice "Order shipped email notification has been automatically sent." Now this is not working and it is really important, because customers are still asking for tracking numbers, this saved a lot of time but it does not works for many weeks now (was hoping that this was solved in las version).
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Hello!

We are still investigating this issue, we are sorry for this inconvenience. Once we are ready with the solution, I will let you know.
 
Dimitriy Strekalov

Dimitriy Strekalov

Administrator
Staff member
Eva C said:
It is still the same problem for more than another month, do you think it will be solved soon, please? Thank you
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Hello again!

From what we have checked, the issue is not reproducing anymore from our side. In case it still remains from your side, could you, please, share your WP-admin access details, so we can check, what might be wrong?
 
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Eva C

Member
Dimitriy Strekalov said:
Hello again!

From what we have checked, the issue is not reproducing anymore from our side. In case it still remains from your side, could you, please, share your WP-admin access details, so we can check, what might be wrong?
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I tried it now and tracking number was filled, but e-mail notification was not sent. I will write you for admin access... thank you
 
S

spoo

Active Member
Here it is still the same, too. Tracking ID is received easily with "Get Tracking", but does not trigger the Email for the customer.

It only works when entering the tracking ID manually - then the email is sent out.

Thank you for investigating,
 
Dimitriy Strekalov

Dimitriy Strekalov

Administrator
Staff member
spoo said:
Here it is still the same, too. Tracking ID is received easily with "Get Tracking", but does not trigger the Email for the customer.

It only works when entering the tracking ID manually - then the email is sent out.

Thank you for investigating,
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Thank you for your feedback, we will double-check what might be the issue. We will update you as soon as possible.
 
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