Abandoned Cart is not working?

[deep.sandeep]

Hey! I installed Abandoned cart plugin, as my store is custom one so email notification service is taken by SMTP service. But issue is whenever anyone puts products to cart then it is displaying in order section as abandoned but it is not showing in Abandoned cart. Not a single product and not a single email is sent.

What is the problem???

 

[Direct Webstore]

What is the problem???

The Original plugin Abandoned Cart plugin has always had a bit of a delay. Wait several hours and the first email will be sent.
This has been discussed before. Use the search function above to read more.

 

[deep.sandeep]

I searched for answers as well as i contacted to the team. But i didn't get answer. As Facebook pixel report saying 17 add to cart and 6 initial checkout. but not a single result i am getting in abandoned cart report. I have no problem if it takes some time to display but if it takes more than a day or week then it will be problem.

 

[Direct Webstore]

It sometimes takes support ( support@alidropship.com ) up to a couple of days to reply. How long ago did you email them?

Also ... if you see a staff member online on the home page of this forum, PM them.