2checkout Error 300 Unauthorized

[M4XW3LL]

I'm getting this error when trying to use Credit Card payment via 2checkout integration.

I've checked all my private keys and publishable numbers, everything is correct.

Demo mode is set to OFF


Anyone else have the same issue?

 

[Christina]

I'm getting this error when trying to use Credit Card payment via 2checkout integration.
View attachment 6365
I've checked all my private keys and publishable numbers, everything is correct.

Demo mode is set to OFF
View attachment 6366

Anyone else have the same issue?

Hello, M4XW3LL!

Please let me know, do you use the approved 2Checkout account?

 

[M4XW3LL]

Hello, M4XW3LL!

Please let me know, do you use the approved 2Checkout account?

Hi Christina,

Yes I do, see screenshot below:

 

[Christina]

Hi Christina,

Yes I do, see screenshot below:
View attachment 6404

Thank you for the screenshot. Could you please PM me your domain name and WP access details to check your site?

 

[M4XW3LL]

My issue is resolved.

The reason behind the error was a missing phone number from the customer.
2checkout doesn't accept payments that don't have a phone number, so make sure to have it set as obligatory:


Thank you for the fast fix, Christina!

 

[geh17]

Hi @Christina @Yaros,

I've also encountered this issue about the phone number field for those using 2checkout payment gateway and just figured out recently and lose a lot of potential sales because of this.

I am using Davinci theme. Currently, the plugin/theme only highlights the field in red when it is left blank. It would be a big help and greatly appreciated if you can also add below notification on the phone number field "Enter a valid phone number". This can also be added on the other customer information fields as well to ensure that customers are being notified properly when they accidentally left the fields blank instead of just only highlighting it in red.

NOTE: Below screenshot was taken from another platform and is just for reference only.