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in case anyone has this issue in the future: I connected to Marta - who checked my settings and believes the issue came from having "do nothing" selected when price changes on updates. We reset this to update prices and then ran another update and Voila, issue fixed. I am a little confused as...

Finally got connected to Marta - she was incredibly patient and fixed my issue for me!

Yes, i am using live chat.. so far my message is still not seen.

How on earth is it possible in this day and age to not have 7 day support? Weekends are when my site (like everyone) has the highest traffic and instead of selling anything today my site is in maintenance mode because I can't access help from anyone to fix what is an obvious glitch. Ali was...

thanks! Now to fix this pricing issue. I have followed every hint i can find in here : updated ali, all my default prices are USD, reset, updated pricing and still no luck. Literally losing my mind.

overnight the prices in my store went insane. products that were 60 aed are now showing over 4000. I have updated the plugin, updated the products, reset the pricing formula and updated the products but still no fix. Some prices are over 1000% higher than Ali and others are 100% lower! EDIT...

ODD this happened to me today - suddenly items that were 66 AED are this morning 2600AED! Any help on this issue?

I know this is an old thread - but.. i see in GA that folks are adding to and abandoning carts - but none of that data shows in my AC dashboard. I understand it can't send an email if no address provided, but did think it would still track the metrics?

Howdy, I'm a believer in if you don't ask you don't get, so here I am asking if there are any long term site holders that would be interested in mentoring me at all? I'm a quick learner, willing to listen to any and all advice and prepared to put the maximum effort and time into building my...

your about us says you are based in Nashville Tennasee. I'm not sure thats a third world country?

Morning - does anyone use one of these plugins? Does it work well with Ali?

thanks - this is what i thought - I think I'm just impatient lol

Incredibly irritating - but glad it wasn't just me tbh.

Has anyone else had issues with their FB ads today? 1) ads just sitting in review all day - unusual, mine are normally approved in a matter of hours 2) result from existing ads not changed all day - traffic has seriously dipped as a result. Everything seems fine in my manager, wondering if...

I'd start by fixing the errors in your post - I personally took one look at that and thought no ma'am

Hi, does the abandoned cart feature only work for customers who have logged in? I can see in my analytics that folks are testing the site and adding to cart - even beginning checkout, but no data shows in my AC report.

Thanks - I really hope this happens - the products are lovely and here in the Middle East there is definite demand for them. I looked at using a freight forwarder - shop and ship - for example, but the already quite high delivery price on Selvia ($11.98 for 2 items in same order) makes it...

It's such a shame they deliver to US only.. and that there isn't a badge or something applied to the products to indicate this. I've just had to refund a purchase as the customer is international. Is there any work around for this - plans to ship internationally perhaps?

Thanks - I guess I'll have to wait until it's fixed in the update. Seeing as how this is my thread - and you've kindly answered.. I do have another question. Once again I've been searching for ages and not found a fix so here we go. I can't seem to get sub categories to show as a menu item...

Good morning, I'm a new member.. so first of all, thanks everyone for the input you didn't know you've given me. The search function has worked HARD for me this week. I'm trying to install SR, but I get the "sorry theres a problem" notification when I enter my code for instagram authorization...