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Let me try to understand this. At what point during the checkout are shipping methods pulled via the API? When I viewed my basket based on the default customer address I have listed (i.e. for test transactions), there were no shipping methods for the product I placed in my basket. Bear in mind...

UPDATE: I've authorised the API, I've updated the AliShipping plugin again, my AliShipping settings remain set as the priority just as before, but once again the AliShipping plugin strips my original AliShipping delivery methods from all of my existing products. Not only this, but it also...

I was using the AliShipping with the AliDropship plugin and the Chrome extension to begin with. The only difference in the problem I highlighted was that I updated the AliShipping plugin. My update of the AliDropship plugin seems to be fine (but I see others are having problems). Let me ask...

When I updated my Alishipping add on, it stripped all of the AliShipping methods I already had on my existing products? Please bear in mind I had not authorised the API. Also, I do not sell products in USD. Why is it necessary to set AliExpress to USD to use the AliShipping add on? This will...

We're a day short of two weeks since this last message and the AliShipping add on is still not working. What is going on?

It's been nearly four weeks since this last message and there is no change. I see now that you've actually been having issues with AliShipping for around 6 months and there's been no change. We keep being told that a fix is on the way, but nothing happens. This is mirroring the situation where...

Great news. As of today, I see no change. Is there an update you can share?

Can we have an update on the ETA as to when this will be fixed?

This is very, very worrying.

How do I ship new items if I can't use the AliShipping plugin to import shipping methods? Does anyone have any advice?

It would be really helpful to have an ETA on a fix rather than a copy/pasted/canned response. I'm sure you can understand people's frustration. I notice the Alidropship plugin also is not working properly. We all need these things to be fixed.

How did you override the Alishipping plugin to use default shipping?

What is happening with this? Why is there still no fix?

What is happening? There hasn't been any improvement.

So, in the meantime, I cannot import new products to sell because I can't load any shipping methods. You need to fix this ASAP. You are costing people money.

How long do you estimate this taking? I remember a comparable issue happening with the invoice generator and that was never fixed and never spoken of again. What is going on?

Yes, the issue persists. I can't even complete orders automatically using the plugin. The whole thing is non-functional.

This is ridiculous. It looks like they are making the plugin defunct, but haven't announced anything nor offered an alternative. Why are there so many problems and why aren't they being fixed?

Hi there, The AliShipping plugin won't update shipping methods and when you import new products, you cannot import shipping methods, which essentially means that customers cannot buy your products. When will this be fixed?

When is the update coming? The plugin is not working for me either. I can't update products or automatically place orders as a result. Do you have an ETA? As another commented, this is hurting business.