Recent content by ekaterina_bastrikova

Hello! Please, make sure that the products are located in correct categories and subcategories on your website. Also, please, review the category mapping in Facebook Business add-on. If you haven't completed this step, please, follow the guide...

Hello, Mukesh! We are already communicating via email. To investigate the issue, we will need your access details. Please, provide it on email.

Hello! As I can see on your screenshot, your products have been just uploaded. Usually Google Merchant Center requires up to 3 days to review the products. After that it is possible to fix the issues. Issues dealing with the images can be solved by re-uploading the affected images (click...

Hello! My name is Ekaterina and I am responsible for Google Merchant add-on setup service. Could you please contact me in PM and provide you wp-admin access details to check if the add-on is setup correctly? Also, I will need a screenshot from your account > Products > Diagnostics (with the...

Hello! Could you please contact me in PM and provide your wp-admin access details so we could investigate the issue?

Hello! Could you provide a screenshot with the issue from 'View report', please (choose the last upload session)? Also, could you provide the links to affected products on your website, please? As for products displaying in Facebook Page Shop, could you confirm that the shop was setup on your...

Hello! Could you, please, provide your wp-admin access details in PM to check if the add-on is set up correctly on your website?

Hello! My name is Ekaterina and I am responsible for Google Merchant add-on setup service. Could you, please, provide your wp-admin access details in PM? I will need: wp-admin link, login, password.

Hello! My name is Ekaterina and I am responsible for Google Merchant add-on setup service. Could you, please, send me a PM with your WP-admin access details, so we can check, what might be wrong?