Wrong "Order shipped" e-mail for past orders

nenene

Member
So one customer emailed me that she received an "order shipped" email for an order she had placed one year earlier. (November 2017)
She thought she had been charged again for an order she didn't make and wasn't happy.
This was the tracking number: LX597063591CN

How can we prevent this from happening?
 

Victoria Kudryashova

Administrator
So one customer emailed me that she received an "order shipped" email for an order she had placed one year earlier. (November 2017)
She thought she had been charged again for an order she didn't make and wasn't happy.
This was the tracking number: LX597063591CN

How can we prevent this from happening?

Please check your settings , maybe you enabled option Send order shipped notification and Tracking ID was attached to your old order.
 
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