Overview of WISMO or Where Is My Order in UAE and KSAWhen a customer places an order with an eCommerce store, they are often anxious about the status of their product. As time passes, customers get curious and wish to know where their order is, and when it will arrive. The online shopping industry needs to offer transparency and visibility to its clients to make up for the lack of a physical presence. In instances where companies fail to offer their customers information on the location of their product and delivery timelines, customers start making calls for it. Such calls made by customers to support teams at companies are known in the industry as Where Is My Order or WISMO calls.
Where Is My Order or WISMO is fundamentally just a call to know where an order is, and when will the customer be able to receive it. Such calls occur throughout the industry. They are generally a result of poor order tracking options provided by online sellers and shipping delays. While eCommerce companies in UAE and Saudi Arabia are witnessing immense growth, such calls can be a hurdle to their success. Through this blog, we offer e-tailers in UAE and Saudi Arabia an insight into the world of WISMO calls and how to deal with them.