Unable to add or update products - Wordpress segfault on PHP 7.2

[broberson]

AliDropship for WooCommerce itself works, I imported maybe 50 products late last year, and everything was working. The Chrome plugin is logged in with Oath2 and successfully retrieves the list of product categories when it shows up in the header for a product page on AliExpress, so it's talking to the server. I'm running php-fpm 7.2 behind nginx with the latest ioncube loader for that version. I've switched to the default TwentyTwenty theme and disabled all plugins besides WooCommerce and AliDropship.

Several months ago, an update broke the ability to add or update products and I have no idea how to fix it. Attempting to import a new product causes the following message in the log, indicating that php crashed:

WARNING: [pool www] child 81 exited on signal 11 (SIGSEGV)

The plugin shows "502", and, of course, there's no new product in the database. Updating products fails as well, getting stuck on the first product it tries. I have no idea if ordering or fulfilling orders works.

 

[the_lyall]

If you're using any security plugins try disabling those. Anything other than Wordfence tends to block the communication between the website and the extension. AliDropship itself is working fine, so it's a case of debugging the issue with your setup.

 

[broberson]

The latest version of Wordpress is running using the default TwentyTwenty theme. There are two plugins activated, WooCommerce and AliDropship. Everything else is disabled.

 

[the_lyall]

The latest version of Wordpress is running using the default TwentyTwenty theme. There are two plugins activated, WooCommerce and AliDropship. Everything else is disabled.

Do you have anything like ModSecurity enabled in your hosting? Failing that I can't help at the moment

 

[broberson]

Thanks for the suggestion. No, I'm using nginx, not Apache. I'll probably just rebuild the site on a new server from scratch and see what happens.

 

[the_lyall]

Thanks for the suggestion. No, I'm using nginx, not Apache. I'll probably just rebuild the site on a new server from scratch and see what happens.

Ok, good idea, hope it works!

 

[Direct Webstore]

Several months ago, an update broke the ability to add or update products

Months ago!!? There have been several plugin updates since then. Which one was it? What version? Is your Alidropship plugin up to date now?

I'm using nginx, not Apache.

Is this a self set-up server by any chance? (I've seen many problems in the past with such. Some people just don't dot all the "i"s and cross all the "t"s. )

Have you already written to support@alidropship.com? (If it's a self set-up server, forget it).