Tracking Products from Ali express

chaplinchamp

New Member
I have got the code from Aliexpress. When i check it on Aliexpress site it shows up that the prodcut is being sent through "Cainiao", however when i try to check it on my site it shows " This tracker cannot be found, please check by selecting carrier manually.".....However when i checked the option of CAiNIAO is not avaialble. How do i inform or mange this issue with the customer.

2) In addition the CAINIAO site has links to Aliexpress site at the bottom of the page.....How to i manage this without sending the website link of CAINIAO.
 
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