Problem with review box

Victoria Kudryashova

Victoria Kudryashova

Administrator
kevin2017 said:
The question is: If there is no review from that product in Aliexpress, so there is no way for customers to add their view forever? It's not really good. The Review should be enabled all the time.
Click to expand...
we got a loot of requests from users to disable reviews tab from a product page at all when there are no reviews imported from AliExpress. It’s rather difficult to meet requirements of all users, but may be we will consider to make it as a custom option.
 
R

RAJ

New Member
I am also facing the issue with review Tab. I am using da vinci theme.

Problem statement: I can see star rating for each product on the front page, but customer review/comments are not shown.

Analysis of issues :
1. Ali Woo plugin->Customisation->single product->"Enable tab item review" is enabled.
2. Product page- comments are enabled and I can see the comments imported from Ali express
3 Wordpress setting-> Discussion-> The comments setting looks fine.

I am not sure why comments are not shown. Please help me to resolve this issue
 
Last edited:
Victoria Kudryashova

Victoria Kudryashova

Administrator
RAJ said:
I am also facing the issue with review Tab. I am using da vinci theme.

Problem statement: I can see star rating for each product on the front page, but customer review/comments are not shown.

Analysis of issues :
1. Ali Woo plugin->Customisation->single product->"Enable tab item review" is enabled.
2. Product page- comments are enabled and I can see the comments imported from Ali express
3 Wordpress setting-> Discussion-> The comments setting looks fine.

I am not sure why comments are not shown. Please help me to resolve this issue
Click to expand...
As I understood you use WooCommerce, please try to activate some standard WooCommerce theme and check if reviews are shown, if yes - it is a theme issue . If no, please let me know.
 
R

RAJ

New Member
Hi,
Thank you for your reply.
When I activated another theme the comments are shown. So we can conclude this issue related to DaVinci theme. I am running WordPress 4.9.1 version.
Now how to fix this issue?

Regards
Raj
 
Victoria Kudryashova

Victoria Kudryashova

Administrator
RAJ said:
Hi,
Thank you for your reply.
When I activated another theme the comments are shown. So we can conclude this issue related to DaVinci theme. I am running WordPress 4.9.1 version.
Now how to fix this issue?

Regards
Raj
Click to expand...
If you use WooCommerce , you can't use DaVinci theme - they are not compatible. DaVinci theme could be used only with AliDropship original plugin.

If you use WooCommerce you need to install AliDropship Woo plugin and WooCommerce theme.
 
R

RAJ

New Member
Hi,
I am using Ali Woo plugin and woocommerce.
Except comment display other my requirements are working fine. Could you please give some workaround to enable comment.
May be some code to add functins.php page?

Raj
 
Victoria Kudryashova

Victoria Kudryashova

Administrator
RAJ said:
Hi,
I am using Ali Woo plugin and woocommerce.
Except comment display other my requirements are working fine. Could you please give some workaround to enable comment.
May be some code to add functins.php page?

Raj
Click to expand...
Hello, as I said, DaVinci theme (Mickelangelo, Rembrandt as well) are not compatible with WooCommerce and AliDropship Woo plugin. You need to use WooCommerce theme.
 
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