Problem with order syncing - same Order ID/Tracking Number

kukiman

Active Member
Hello :)

The issue is - if you place the order at the same seller, and buy for example 2 different watches from the same seller, and attach 2 times the same order ID's in order tab, then when you use alidropship woo tracking tab and use "all sync" button, it only assigns the tracking ID to one of the items, the second one remains without the assigned tracking ID, and you have to manually click the "sync" button next to it, and it will work, however it will never work with the "all sync" button.

What that causes? Well, there are some orders that still remain at the "alids tracking tab", as unavailable tracking numbers, however they have been already sent, and you have to do it manually, and the "you order has been shipped" email is not being sent as I recall.

Thank you in advance ;)
 

Christina

Administrator
Hello :)

The issue is - if you place the order at the same seller, and buy for example 2 different watches from the same seller, and attach 2 times the same order ID's in order tab, then when you use alidropship woo tracking tab and use "all sync" button, it only assigns the tracking ID to one of the items, the second one remains without the assigned tracking ID, and you have to manually click the "sync" button next to it, and it will work, however it will never work with the "all sync" button.

What that causes? Well, there are some orders that still remain at the "alids tracking tab", as unavailable tracking numbers, however they have been already sent, and you have to do it manually, and the "you order has been shipped" email is not being sent as I recall.

Thank you in advance ;)

Hello, dear kukiman!

We will check the issue. Thank you for your input!
 
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