Please post solutions.

[Chaiyo]

Just a suggestion that I hope is considered...
Some of us who are starting out have regular jobs with plans on dedicating our precious weekend in developing our websites. When we run into an issue such as the one I have with image importing, we find many people with the same problem. Hoping that this forum is a place to find help, we find the common "send us admin credentials" in most every help request. And then we have no idea what the solution was to fix the problem we have.

Since help is non-existent on weekends because the staff has deserving days off, some of us have lost our weekend we have dedicated to our website and have to wait for the next weekend to see if the solution works.

so PLEASE PLEASE PLEASE post the actions taken to correct issues that people post. Not doing so makes these forums pretty useless in solving problems that pop up.

 

[ZAPPY]

[...] we find the common "send us admin credentials" in most every help request. And then we have no idea what the solution was to fix the problem we have. Since help is non-existent on weekends because the staff has deserving days off, some of us have lost our weekend we have dedicated to our website and have to wait for the next weekend to see if the solution works.
so PLEASE PLEASE PLEASE post the actions taken to correct issues that people post. Not doing so makes these forums pretty useless in solving problems that pop up.

Agree 100%

Was left in limbo this w/e just gone for the exact reason you've noticed too.

Yes, my issue got sorted come Monday evening (timezone plays a part too) and so if you're seeking assistance on a Fri (as happened to me) you have to wait 3.5 days and not just the two days of Sat and Sun. Not forgetting when your ticket does get seen, you have to join the w/e ticket request catch up queue for your turn.

I do realised that some issues may not be for our eyes owing to 'security coding' however, if a similar prob keeps cropping up again and again in different threads, I do agree that "send your wp-admin" and the response of "it's working now" does seem mysterious to the rest of us especially when left none the wiser to the solution. So any AliDropship plugin owners in your position of only having w/e being free to focus is also still a frustrating issue for those who do have time in the week and we too have to wait for approx two working days for a response.

Would say though, I have nothing but praise for the Customer Support I've received so far and so if this non w/e availability is the little niggly downside to getting assistance - will just have to accept it.

 

[Yaros]

Just a suggestion that I hope is considered...
Some of us who are starting out have regular jobs with plans on dedicating our precious weekend in developing our websites. When we run into an issue such as the one I have with image importing, we find many people with the same problem. Hoping that this forum is a place to find help, we find the common "send us admin credentials" in most every help request. And then we have no idea what the solution was to fix the problem we have.

Since help is non-existent on weekends because the staff has deserving days off, some of us have lost our weekend we have dedicated to our website and have to wait for the next weekend to see if the solution works.

so PLEASE PLEASE PLEASE post the actions taken to correct issues that people post. Not doing so makes these forums pretty useless in solving problems that pop up.

Yes, that's a good point, we need to pay attention to it. And there is also suggestion for forum members to explain the solution in further, because most of users now just leave the message at the end of the thread like: "case closed, fixed/solution found".

 

[Chaiyo]

Thanks Yaros. Looks like my particular issue would not have been solved with an easy solution that would have been posted. It appears I'm passed down to tier 2 support and may require a code change on the last release. Still waiting. Hoping I will be able to work on my site this coming weekend.

Whatever the outcome is, I'll be sure to add a note on what happened as you suggested in a bit more detail than "fixed." Hope others will start doing the same.

Andrew

 

[ZAPPY]

... Looks like my particular issue would not have been solved with an easy solution that would have been posted. ...

And this is another reason, I think, why it's easier for support team to say: "send me your log in"

Takes just one . or < and the whole issue grows to a bigger one therefore in some cases such as yours (where it's not easy for someone without coding knowledge to rectify), it's best left to the support team to come off the forum with the solution

Also if explaining the issue and solution on this forum, brings another question and that question is explained and that explanation brings another and so on, the thread can turn into a mini website/plugin coding tutorial which could leave the thread starter and thread followers more confused and wish never asked.

So in cases, where 'a bit more detail than "fixed." Hope others will start doing the same', are posted, I'll be interested to see how it pans out.

That said, for a pattern emerging cases in the comments such as this one with many getting the same error message when updating AliDropship Google Chrome extension, a forum solution is best me thinks because cuts support time and repeated comments of "I got exact same message"

My 2cents you've just read and still pleased with ALL customer support I've received so far - no matter how long had to wait