Paypal payment failed
- Thread starter TAM
- Start date
I had this same issue yesterday but then today it seems to have resolved itself. The error message I have is:
[error] => CODE: 10413. Transaction refused because of an invalid argument. See additional error messages for details.. The totals of the cart item amounts do not match order amounts.
[error] => CODE: 10413. Transaction refused because of an invalid argument. See additional error messages for details.. The totals of the cart item amounts do not match order amounts.
We solved this issue. The problem was with a long string that has been as a title. Title was formed with the site name that was too long (more then 255 characters).
maxyy89
Active Member
A quick update, today I have 12 failed payments because of that Paypal error. Thank God that I have chat in my store so I have to ask one of my customers to try to check out in USD instead in her own currency and it works! I have immediately go to my PP and enabled that I can receive money in other currencies. Hope that helps!
What a nightmare! From research it seems like this could be caused by currency discrepancies when the cart info is sent to PayPal, or rounding issues even when the total is converted to a different currency. I don't think this has anything to do with the long titles, based on the error message that comes back from PayPal.
This is not due to different currencies. Try to reduce the length of Name of site.
maxyy89
Active Member
Do you mean a name of my site?
I mean WP Admin -> Settings -> General -> Site Title
Infineon
New Member
Had the same issue during the weekend with one order.
Array
(
[error] => CODE: 10413. Transaction refused because of an invalid argument. See additional error messages for details.. The totals of the cart item amounts do not match order amounts.
)
The title of my websites is 12 characters long
The title of my product that had issues is: 67 characters.
I also have a tagline on my website: 52 characters
Also this customer used a coupon code.
Tried buying this product myself, with a discount code. It went through. Everything seems ok.
I highly doubt that the problem is because of character count
Array
(
[error] => CODE: 10413. Transaction refused because of an invalid argument. See additional error messages for details.. The totals of the cart item amounts do not match order amounts.
)
The title of my websites is 12 characters long
The title of my product that had issues is: 67 characters.
I also have a tagline on my website: 52 characters
Also this customer used a coupon code.
Tried buying this product myself, with a discount code. It went through. Everything seems ok.
I highly doubt that the problem is because of character count
Last edited:
Sittingducks
Member
I have the same problem..
Sittingducks
Member
I think I found the problem.
I set a product to $2.99
The customer put it in Euro
I have rounding up setting turned on.
The customer sees the product for EURO 2.99 because of the rounding function
The customer has now in the cart a product worth $3.29 (which is euro 2.99).
Temporary solution: turn off other currencies. Hopefully.
I like the plugin but I am a bit tired of this.
I set a product to $2.99
The customer put it in Euro
I have rounding up setting turned on.
The customer sees the product for EURO 2.99 because of the rounding function
The customer has now in the cart a product worth $3.29 (which is euro 2.99).
Temporary solution: turn off other currencies. Hopefully.
I like the plugin but I am a bit tired of this.
Sittingducks
Member
I think it is. Read above text
maxyy89
Active Member
I have the same problem and I have solved it with going to Paypal settings and allow to customers buy in their own currency. Since that, I didn't have any problems.
Sittingducks
Member
Sittingducks
Member
Tried to find it in settings but was unable to 
Where can I find this setting?
Where can I find this setting?
maxyy89
Active Member
Go to your profile settings in upper right corner, then click on my selling tools, then on block payments and here is first option that you allow customer to buy in their own currency. Hope that helps.Tried to find it in settings but was unable to
Sittingducks
Member
Many thanks it workd
it workd