No free shipping to requested address

[Eric S.]

I had an order from Bosnia and Herzegovina for a $10 (cost) item. The only shipping the supplier offered to there was DHL at an additional cost of $35. How has anyone dealt with this before? Just eat the cost? Refund the customer with and explanation?

I was fortunate that another seller had the same item and did have free shipping there, but I would like to know what's best if that is not an option.

 

[Yaros]

Actually, it is the best solution - to find this product from another supplier. Or sometimes I contact this supplier asking to find a way to ship to this country for free and it happens often that he can.

 

[otk]

I had an order from Bosnia and Herzegovina for a $10 (cost) item. The only shipping the supplier offered to there was DHL at an additional cost of $35. How has anyone dealt with this before? Just eat the cost? Refund the customer with and explanation?

I was fortunate that another seller had the same item and did have free shipping there, but I would like to know what's best if that is not an option.

Just a tip of advice, when You are counting every cent and have enough time, You can always search for the same product from another seller and find a better price And that's the same with shipping. For example, if the customer is in the US, then You can compare ePacket prices between different sellers, sometimes You win a $1 per order. In a month, that makes a difference when You actually earn more then Your planned margins.