My SMTP setting doesn't send an email copy of product purchase to Buyer

snetiara

New Member
I have set all setting as instructed in the knowledge base. The outgoing SMTP HOST and SMTP port settings are perfectly fine and all DNS settings are properly done. Still, My buyer ( Testing mode ) are not getting email acknowledgment of product purchase whereas I get an email notification in my webmail.
I order history dashboard also I can find that the buyer email has been sent.

Please help. I am struck from 2 days at this point.
 
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Ekaterina Sayapina

Guest
I have set all setting as instructed in the knowledge base. The outgoing SMTP HOST and SMTP port settings are perfectly fine and all DNS settings are properly done. Still, My buyer ( Testing mode ) are not getting email acknowledgment of product purchase whereas I get an email notification in my webmail.
I order history dashboard also I can find that the buyer email has been sent.

Please help. I am struck from 2 days at this point.
I'll get in touch with you once I have any updates on the issue. Thank you for your patience.
 

Ola

Member
i have the same issue too. i get notification sometimes customer doesn't get order notifications or tracking details .
 

iffiisurs

New Member
Hi, Did you solve this issue?
Today, I am facing this problem, but I can't find a solution.
Please share your experience about this issue.
 
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