Glady
Member
After having a successful business using Alidropship and makes good sales per day with no issue, now I finally fall into a biggest nightmare which is Paypal Dispute. This is the case: The buyer has opened a dispute with Paypal and stated that she has not yet receive the item. After the case was escalated to Paypal for investigation, Paypal then asked me to provide below documents within 3 days or the case will be closed in the buyer's favour:
1. A status of "shipped" (or equivalent) and the date of postage.
2. The recipient's name and address as shown on PayPal's Transaction Details page.
3. The sender's name and address (which must match the seller's name and address).
4. Online tracking information showing the status of shipment.
What I really concern about is document #3 which is obviously we cannot provide because of the dropshipping business model. Anybody ever experience with this kind of thing? Is there still any chance or trick to win this case? I can provide document #1, #2, and #4 to them but how about document #3? Please advise me sifu @Yaros and @Vitaly Kukin !
1. A status of "shipped" (or equivalent) and the date of postage.
2. The recipient's name and address as shown on PayPal's Transaction Details page.
3. The sender's name and address (which must match the seller's name and address).
4. Online tracking information showing the status of shipment.
What I really concern about is document #3 which is obviously we cannot provide because of the dropshipping business model. Anybody ever experience with this kind of thing? Is there still any chance or trick to win this case? I can provide document #1, #2, and #4 to them but how about document #3? Please advise me sifu @Yaros and @Vitaly Kukin !