Facebook Pixel Issue

T

TexasPoolGuy

New Member
Hello,

I am having an issue with facebook pixel. I have received several conversions over the past day, but the pixel is no longer firing according to my power editor. In addition, my ATC pixel has never been detected. I have my pixel code installed in the "general" area and the following script installed in the Thank You conversion tracking script area:

<script>
fbq('track', 'Purchase');
</script>

My add to cart has never worked...is there something I am missing?

I appreciate all the support from the Alidropship community!!
 
Igor

Igor

Administrator
Staff member
TexasPoolGuy said:
Hello,

I am having an issue with facebook pixel. I have received several conversions over the past day, but the pixel is no longer firing according to my power editor. In addition, my ATC pixel has never been detected. I have my pixel code installed in the "general" area and the following script installed in the Thank You conversion tracking script area:

<script>
fbq('track', 'Purchase');
</script>

My add to cart has never worked...is there something I am missing?

I appreciate all the support from the Alidropship community!!
Click to expand...
Hello,

I would recommend to place the Facebook pixel script in Customization --> Head - < head > tag container for head elements. This way it should work for the add to cart event as well.
 
T

TexasPoolGuy

New Member
Igor,

I deleted the facebook pixel code in "general" -> Facebook pixel code.

Then, I have placed this code in the customization-> <head> tag

<!-- Facebook Pixel Code -->
<script>
!function(f,b,e,v,n,t,s){if(f.fbq)return;n=f.fbq=function(){n.callMethod?
n.callMethod.apply(n,arguments):n.queue.push(arguments)};if(!f._fbq)f._fbq=n;
n.push=n;n.loaded=!0;n.version='2.0';n.queue=[];t=b.createElement(e);t.async=!0;
t.src=v;s=b.getElementsByTagName(e)[0];s.parentNode.insertBefore(t,s)}(window,
document,'script','https://connect.facebook.net/en_US/fbevents.js');
fbq('init', '882308611925415');
fbq('track', 'PageView');
</script>
<noscript><img height="1" width="1" style="display:none"
src="https://www.facebook.com/tr?id=882308611925415&ev=PageView&noscript=1"
/></noscript>
<!-- DO NOT MODIFY -->
<!-- End Facebook Pixel Code -->

Also, in customization -> thank you -> conversion tracking script I have placed the following script:
<script>
fbq('track', 'Purchase');
</script>

I have went through the entire funnel with the FB pixel chrome app doing a mock purchase, it seems that everything works, including ATC, but when i get to the THANK YOU page, after paying in paypal, my facebook pixel chrome tool is giving me an error with a red exclamation point by purchase with the following note:

"The Facebook pixel code on this page didn't load, so no information was sent to Facebook."

EVENT INFO

Pixel Code: Hide
fbq('track', 'Purchase');
Pixel Location: Hide
http://allmywallets.com/thankyou/?tmpo=&fail=no&message=20001&h=ALL-3OJ6ZMDNIEPN


Have I done everything correctly, in terms of inputting the code where it needs to be?

THANK YOU FOR YOUR HELP!!!!! :)
 
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