Example of FAQs page

tmvfalcao

New Member
Hi,

I'm still creating my dropshiping site (Raphael theme) and I created a FAQs page with some questions I think that clients might have when shopping on my website.
Here is the content of that page (it's in portuguese, my language).
Feel free to translate it and adapt to your country/reality. I hope you like it and that it can be useful. :)

Frequently Asked Questions

Quais são os custos de envio?
Os custos de envio são grátis para todas as encomendas.

Posso cancelar uma encomenda?
Podes cancelar uma encomenda, desde que ainda não tenha sido enviada pelo fornecedor.

Se encomendaste vários artigos na mesma encomenda, eles poderão ser enviados em alturas diferentes.
Sendo assim, mesmo que um artigo da encomenda já tenha sido enviado, podes na mesma cancelar outro artigo da mesma encomenda se ainda não tiver sido enviado.

Se pretenderes cancelar um ou vários artigos, envia uma mensagem o mais brevemente possível para o support@....... com a informação da referência da encomenda e qual o(s) artigos(s) que queres cancelar para que possamos fazer esse cancelamento.

Quando for confirmado o cancelamento por parte do fornecedor, receberás uma mensagem a confirmar o cancelamento e iniciaremos o processo de te reembolsar o valor que pagaste.

E se o artigo já foi enviado, posso cancelar a encomenda ou o artigo?

Se o artigo já foi enviado, já não é possível cancelar o seu envio.

Neste caso, quando receberes o artigo, se já não o quiseres, tens 14 dias para o devolver, nas condições de não usado e na embalagem original, ficando os custos de envio da tua responsabilidade.

Envia uma mensagem para support@........ para combinar o envio do artigo.

Depois de recebermos o artigo devolvido e for verificado que está tudo conforme, receberás o reembolso do valor pago.

Se não quiser o artigo que recebi, posso devolver?

Sim, podes devolver, desde que o artigo esteja nas condições em que o recebeste, ou seja, não usado e na embalagem original. Tens 14 dias para o fazer. Neste caso, os custos do envio são da tua responsabilidade.

Para devolveres o artigo, envia uma mensagem para support@....... para combinarmos o envio do mesmo.

Depois de recebermos o artigo devolvido e for verificado que está tudo conforme, receberás o reembolso do valor pago.

Quanto tempo demora a encomenda a chegar?

Os tempo de entrega das encomendas varia, conforme o fornecedor e o local de onde é enviado (Europa ou Ásia).

Se fizeste uma encomenda com vários artigos, e os fornecedores desses artigos forem diferentes, poderás receber os artigos em alturas diferentes.
Normalmente, os artigos enviados demoram entre 3 a 45 dias úteis para serem entregues.

Quando algum artigo da tua encomenda for enviado, receberás uma mensagem a informar do envio e se houver uma referência para poder seguir a encomenda, receberás também essa referência.

Recebi uma referência para seguir a encomenda mas quando vou verificar, recebo uma mensagem a dizer que essa referência não existe. O que se passa?

Quando os artigos são enviados e é gerada uma referência de envio, essa referência é entregue à empresa que vai transportar o artigo.

Existem empresas de transporte que demoram entre 1-3 dias para colocar essa referência dentro do sitema deles, de modo a que possa ser possível a partir daí, seguir a encomenda.

Neste caso, tenta novamente mais tarde.

O artigo que encomendei chegou danificado. O que faço neste caso?

Se o artigo que recebeste está danificado, pedimos que tires fotografias do mesmo e envies uma mensagem para support@....... com as fotografias e a referência da encomenda e que indiques qual seguintes soluções pretendes para a resolução da situação:
  • Queres receber novamente o artigo que encomendaste.
  • Não queres o artigo e pretendes um reembolso do valor pago.
Faremos de acordo com a tua decisão e serás informada por email do andamento da nova encomenda ou do reembolso.

O artigo que recebi não é igual àquele que encomendei. O que faço neste caso?

Se o artigo que recebeste não é igual ao que encomendaste, pedimos que tires fotografias do mesmo e envies uma mensagem para support@....... com as fotografias e a referência da encomenda.

Nessa mensagem, indica qual a solução que pretendes para resolver este caso. Podes optar por duas soluções:
  • Queres receber novamente o artigo certo que encomendaste.
  • Não queres o artigo recebido e pretendes um reembolso do valor pago.
Depois de analisarmos a situação e dependendo da tua escolha, procederemos de acordo com a mesma.
Em qualquer dos casos, terás de enviar o artigo recebido nas condições de não usado e na embalagem original, para poderes receber o novo artigo ou o reembolso. As despesas de envio são por nossa conta.

Informar-te-emos por email os dados para envio do artigo.

Logo que recebermos o artigo e verificarmos que está tudo conforme, procederemos à realização da nova encomenda ou do reembolso e serás informada por mensagem do andamento da situação.

Se eu não receber o artigo dentro do prazo estabelecido (5 a 45 dias úteis), o que posso fazer?

Se ainda não recebeste o teu artigo e já deverias tê-lo recebido, a primeira coisa que deves fazer é confirmar se a morada que indicaste na encomenda está totalmente correcta.

Se a morada estiver correcta, envia uma mensagem para support@....... com a referência da encomenda e no caso de ser uma encomenda com vários artigos, a dizer qual o artigo em falta, para contactarmos o fornecedor e tentar saber mais alguma informação sobre o envio.
Informar-te-emos da situação logo que possível.

Se a morada está com algum engano, envia uma mensagem para support@....... a indicar a morada correcta e faremos todos os possíveis para que a encomenda/artigos sejam entregues na nova morada que indicares.

NOTA: Nós não somos responsáveis pelo atraso no recebimento da tua encomenda/artigo por razões alheias à nossa vontade (por exemplo, em caso de desastres naturais ou situações de calamidade mundial). Neste caso, não há direito a reembolso. Terás de aguardar que o artigo seja entregue, mesmo com atraso.

Se eu quiser oferecer um artigo a alguém e quiser que enviem diretamente para essa pessoa? É possível?

Sim, é possível.

Se pretenderes que algum artigo que queiras seja enviado diretamente para outra pessoa, quando preencheres os dados da encomenda, coloca o teu email e o nome e a morada da pessoa para quem queres enviar o artigo.

Se pretenderes comprar vários artigos e só um deles é que é para outra pessoa, terás de fazer duas encomendas diferentes.
Uma para ti e a outra para a outra pessoa.

Recebi uma informação a dizer que o meu artigo está retido na alfândega. O que faço?

Quando os artigos vêm de fora da Europa, é possível que aleatoriamente, possam ser escolhidos para pagarem uma taxa de alfândega.

Neste caso, terás de seguir as instruções que receberes da empresa de transporte para poderes libertar o artigo da alfândega.

Se tiveres mais alguma dúvida ou sugestão, envia uma mensagem para support@...... Responderemos logo que possível."
 
Last edited:

Direct Webstore

Well-Known Member
[QUOTE = "tmvfalcao, post: 79305, member: 28738"] Feel free to translate it [/ QUOTE]
I really couldn't be bothered.

If I had an example of something in a non-forum language I wanted others' opinions on, I'd have enough courtesy to translate it for them.

... and put it in a more appropriate section than the " Suggestion Forum " as there is no suggestion being made, for example, the " Ask me Anything " section, seeing as you are asking a question https: //forum.alidropship .com / forums / ask-me-anything.12 /

[QUOTE = "tmvfalcao, post: 79305, member: 28738"] (Raphael theme) [/ QUOTE]
That uses the Original Plugin which automatically installs all the needed pages, including the FAQ page.


[QUOTE = "tmvfalcao, post: 79305, member: 28738"] Feel free to translate it and adapt to your country / reality. [/ QUOTE]
So no need for anyone to translate your version "to their language" if they're using any of the Alidropship themes. And if they actually used Google Translate on it, it would be a total disaster and detract from the professionalism of their store.


As for Woo users, that's already been covered in this forum. They simply go to one of the Alidropship demo themes and copy the FAQ page, with no terrible translation involved.

For example ...

The Raphael theme you mentioned ...

https://raphael.alidropship.com/frequently-asked-questions/
https://raphael.alidropship.com/shipping-delivery/
https://raphael.alidropship.com/refund-policy/


I really don't see the point of this post.
 

Direct Webstore

Well-Known Member
It seems Chromes/Googles attempt at translating this page has screwed up the formatting of the "QUOTE FUNCTION". Another reason why lazy, inconsiderate people using Non-Forum Language (English) is a pain in the ass.
 

tmvfalcao

New Member
Hi,

This is a suggestion for the Frequently Asked Questions page (that's why it is in the suggestions forum), since the page presented by the plugin/themes is an example and from my point of view, it has to be greatly improved.

On a page of FAQs, I will never ask the question "How to search products?", because I think it is an unnecessary question and I think that nobody who is surfing the internet, or on a website, needs me to explain how to look for products or terms.

So, I made a page of FAQs with questions/doubts that I think people can have when browsing my website and if I already wasted my time making that page, I think I can share the result so that it can be useful for anyone who wants to use it for themselves.

However, I also did the English translation. Here it is:

"What are the shipping costs?

Shipping costs are free for all orders.

Can I cancel an order?

You can cancel an order, as long as it has not yet been sent by the supplier.

If you ordered several items in the same order, they can be shipped at different times.

Therefore, even if an item in the order has already been shipped, you can still cancel another item in the same order if it has not yet been shipped.

If you want to cancel one or more items, send a message as soon as possible to support@t....... with the order reference information and which item(s) you want to cancel so that we can make that cancellation.

When the cancellation is confirmed by the supplier, you will receive a message confirming the cancellation and we will start the process of refunding the amount you paid.

And if the item has already been shipped, can I cancel the order or item?

If the item has already been shipped, it is no longer possible to cancel your shipment.

In this case, when you receive the item, if you no longer want it, you have 14 days to return it, in unused condition and in the original packaging, the shipping costs being your responsibility.

Send a message to suporte@...... to arrange the sending of the article.

After we receive the returned item and it is verified that everything is in order, you will receive a refund of the amount paid.

If I no longer want the item I received, can I return it?

Yes, you can return it, as long as the item is in the condition you received it, that is, unused and in the original packaging. In this case, the shipping costs are your responsibility.

To return the article, send a message to suporte@...... to arrange to send it.

After we receive the returned item and it is verified that everything is in order, you will receive a refund of the amount paid.

How long does the order take to arrive?

Delivery times for orders vary, depending on the supplier and the location from which it is shipped (Europe or Asia).

If you placed an order with multiple items, and the suppliers of those items are different, you can receive the items at different times.

Usually, items shipped take between 3 to 45 business days to be delivered.

When any item in your order is shipped, you will receive a message informing you of the shipment and if there is a reference to be able to follow the order, you will also receive that reference.

I received a message saying that the order/item was shipped, but I was not given any reference to be able to follow the order. Why?

To ensure that shipping costs for all orders are free, sometimes it is not possible to obtain a reference to be able to track the order.

I received a reference to follow the order but when I go to check, I get a message saying that there is no such reference. What is up?

When items are shipped and a shipping reference is generated, that reference is given to the company that will transport the item.

There are transport companies that take between 1-3 days to place this reference within their system, so that it can be possible from there, to follow the order.

In this case, try again later.

The item I ordered arrived damaged. What do I do in this case?

The item I ordered arrived damaged. What do I do in this case?

If the item you received is damaged, we ask you to take pictures of it and send a message to support @ ....... with the photos and the order reference and to indicate the following solutions you want to solve the situation:
  • You want to receive the item you ordered again.
  • You do not want the item and you want a refund of the amount paid.

We will do it according to your decision and you will be informed by email of the progress of the new order or refund.

The item I received is not the same as the one I ordered. What do I do in this case?

If the item you received is not the same as the one you ordered, we ask that you take pictures of it and send a message to support@....... with the photos and the order reference.

In that message, indicate the solution you want to solve this case. You can choose two solutions:
  • You want to receive the right item that you ordered.
  • You do not want the item received and you want a refund of the amount paid.

After analyzing the situation and depending on your choice, we will proceed accordingly.

In any case, you must send the item received in unused condition and in the original packaging in order to receive the new item or refund. Shipping costs are at our expense.

We will inform you by email the data for sending the item.

As soon as we receive the item and verify that everything is in order, we will proceed with the new order or refund and you will be informed by message of the progress of the situation.

If I don't receive the item within the established deadline (5 to 45 business days), what can I do?

If you have not yet received your item and you should have already received it, the first thing you should do is confirm that the address you entered in the order is completely correct.

If the address is correct, send a message to support@.......... with the order reference and in the case of an order with several items, saying which item is missing, so we can contact the supplier and try to find out more information about sending.

We will inform you of the situation as soon as possible.

If the address is in error, send a message to support@........ indicating the correct address and we will do everything possible for the order/items to be delivered to the new address you indicate.

NOTE: We are not responsible for the delay in receiving your order/item for reasons beyond our control (for example, in the event of natural disasters or global calamity situations). In this case, there is no right to a refund. You will have to wait for the item to be delivered, even with delay.

What if I want to offer someone an item and want to send it directly to that person? It's possible?

Yes, it is possible. If you want any item you want to be sent directly to someone else, when you fill in the order details, enter your email and the name and address of the person to whom you want to send the item.

If you want to buy several items and only one of them is for someone else, you will have to place two different orders. One for you and the other for the other person.

I received information saying that my item is withheld at customs. What do I do?

When items come from outside Europe, it is possible that they may be randomly chosen to pay a customs fee.

In this case, you will need to follow the instructions you received from the shipping company in order to release the item from customs.

If you have any further questions or suggestions, send a message to support@...... We will respond as soon as possible."



@Direct Webstore, if you don't see the point of this post, others may see it and find it useful.

Thank you for your attention. :)
 
Last edited:

chris37

Well-Known Member
Hi,

This is a suggestion for the Frequently Asked Questions page of the various Alidropship themes (that's why it is in the suggestions forum), since the page presented by the plugin/theme is an example and from my point of view, it has to be greatly improved.

On a page of FAQs, I will never ask the question "How to search products?", because I think it is an unnecessary question and I think that nobody who is surfing the internet, or on a website, needs me to explain how to look for products or terms.

So, I made a page of FAQs with questions/doubts that I think people can have when browsing my website and if I already wasted my time making that page, I think I can share the result so that it can be useful for anyone who wants to use it for themselves.

However, I also did the English translation. Here it is:

"What are the shipping costs?

Shipping costs are free for all orders.

Can I cancel an order?

You can cancel an order, as long as it has not yet been sent by the supplier.

If you ordered several items in the same order, they can be shipped at different times.

Therefore, even if an item in the order has already been shipped, you can still cancel another item in the same order if it has not yet been shipped.

If you want to cancel one or more items, send a message as soon as possible to support@t....... with the order reference information and which item(s) you want to cancel so that we can make that cancellation.

When the cancellation is confirmed by the supplier, you will receive a message confirming the cancellation and we will start the process of refunding the amount you paid.

And if the item has already been shipped, can I cancel the order or item?

If the item has already been shipped, it is no longer possible to cancel your shipment.

In this case, when you receive the item, if you no longer want it, you have 14 days to return it, in unused condition and in the original packaging, the shipping costs being your responsibility.

Send a message to suporte@...... to arrange the sending of the article.

After we receive the returned item and it is verified that everything is in order, you will receive a refund of the amount paid.

If I no longer want the item I received, can I return it?

Yes, you can return it, as long as the item is in the condition you received it, that is, unused and in the original packaging. In this case, the shipping costs are your responsibility.

To return the article, send a message to suporte@...... to arrange to send it.

After we receive the returned item and it is verified that everything is in order, you will receive a refund of the amount paid.

How long does the order take to arrive?

Delivery times for orders vary, depending on the supplier and the location from which it is shipped (Europe or Asia).

If you placed an order with multiple items, and the suppliers of those items are different, you can receive the items at different times.

Usually, items shipped take between 3 to 45 business days to be delivered.

When any item in your order is shipped, you will receive a message informing you of the shipment and if there is a reference to be able to follow the order, you will also receive that reference.

I received a message saying that the order/item was shipped, but I was not given any reference to be able to follow the order. Why?

To ensure that shipping costs for all orders are free, sometimes it is not possible to obtain a reference to be able to track the order.

I received a reference to follow the order but when I go to check, I get a message saying that there is no such reference. What is up?

When items are shipped and a shipping reference is generated, that reference is given to the company that will transport the item.

There are transport companies that take between 1-3 days to place this reference within their system, so that it can be possible from there, to follow the order.

In this case, try again later.

The item I ordered arrived damaged. What do I do in this case?

The item I ordered arrived damaged. What do I do in this case?

If the item you received is damaged, we ask you to take pictures of it and send a message to support @ ....... with the photos and the order reference and to indicate the following solutions you want to solve the situation:
  • You want to receive the item you ordered again.
  • You do not want the item and you want a refund of the amount paid.

We will do it according to your decision and you will be informed by email of the progress of the new order or refund.

The item I received is not the same as the one I ordered. What do I do in this case?

If the item you received is not the same as the one you ordered, we ask that you take pictures of it and send a message to support@....... with the photos and the order reference.

In that message, indicate the solution you want to solve this case. You can choose two solutions:
  • You want to receive the right item that you ordered.
  • You do not want the item received and you want a refund of the amount paid.

After analyzing the situation and depending on your choice, we will proceed accordingly.

In any case, you must send the item received in unused condition and in the original packaging in order to receive the new item or refund. Shipping costs are at our expense.

We will inform you by email the data for sending the item.

As soon as we receive the item and verify that everything is in order, we will proceed with the new order or refund and you will be informed by message of the progress of the situation.

If I don't receive the item within the established deadline (5 to 45 business days), what can I do?

If you have not yet received your item and you should have already received it, the first thing you should do is confirm that the address you entered in the order is completely correct.

If the address is correct, send a message to support@.......... with the order reference and in the case of an order with several items, saying which item is missing, so we can contact the supplier and try to find out more information about sending.

We will inform you of the situation as soon as possible.

If the address is in error, send a message to support@........ indicating the correct address and we will do everything possible for the order/items to be delivered to the new address you indicate.

NOTE: We are not responsible for the delay in receiving your order/item for reasons beyond our control (for example, in the event of natural disasters or global calamity situations). In this case, there is no right to a refund. You will have to wait for the item to be delivered, even with delay.

What if I want to offer someone an item and want to send it directly to that person? It's possible?

Yes, it is possible. If you want any item you want to be sent directly to someone else, when you fill in the order details, enter your email and the name and address of the person to whom you want to send the item.

If you want to buy several items and only one of them is for someone else, you will have to place two different orders. One for you and the other for the other person.

I received information saying that my item is withheld at customs. What do I do?

When items come from outside Europe, it is possible that they may be randomly chosen to pay a customs fee.

In this case, you will need to follow the instructions you received from the shipping company in order to release the item from customs.

If you have any further questions or suggestions, send a message to support @ ...... We will respond as soon as possible. "



Direct Webstore, if you don't see the point of this post, others may see it and find it useful.

Thank you for your attention. :)[/ QUOTE]

If you want to tag a fello member use the @ icon front of the name for example in your case @Direct Webstore
 
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