Cropping Issue with Social Rabbit

[Leandro Passos]

Hi.

First of all, i want to say the new Social Rabbit works for me very well. Just follow the Knowledge Base and you are good to go.

However, i have a problem with cropping images in Facebook. I use the Instagram default images size (1080x1080) to post on Instagram and Facebook, using the Gallery Post to create original content. Although the Gallery Poster works fine on IG, on FB the image size doesn't crop well. If i do manually (posting on IG and sharing to FB), it works well.

Could you help me?

Thanks.

 

[Dylan-]

Does it crop well for facebook poster? Because mine doesn't .... (sorry for hijacking your thread)

 

[Leandro Passos]

Facebook poster crops well. The problem is the Gallery Poster.

 

[Dylan-]

Facebook poster crops well. The problem is the Gallery Poster.

Any idea how to solve this?

 

[Nadezhda]

Any idea how to solve this?

Hello, Dylan-
Could you please ascertain, what Poster do you mean?

 

[Pablo]

When cropping is enabled for instagram it says: "Internal Server error". When it's unabled it says: "Uploaded image isn't in an allowed aspect" ratio.
Any fix for this to work properly?
Thanks in advance.
Regards

 

[Nadezhda]

When cropping is enabled for instagram it says: "Internal Server error". When it's unabled it says: "Uploaded image isn't in an allowed aspect" ratio.
Any fix for this to work properly?
Thanks in advance.
Regards

Hello, Pablo
Please, PM me your wp admin area data